Outage in Salesforce

Service Disruption

Resolved Major
May 19, 2025 - Started 5 months ago - Lasted about 1 hour

Incident Report

There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce JPN10S Salesforce JPN12S Salesforce JPN132 Salesforce JPN134 Salesforce JPN136 Salesforce JPN138 Salesforce JPN140 Salesforce JPN142 Salesforce JPN144 Salesforce JPN146 Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce JPN2S Salesforce JPN4S Salesforce JPN6S Salesforce JPN8S

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Latest Updates ( sorted recent to last )
UPDATE 5 months ago - at 05/19/2025 08:44PM

We’ve identified the potential trigger for this issue and are exploring a fix to restore services as soon as possible.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 5 months ago - at 05/19/2025 08:14PM

On May 19, 2025, at 18:20 UTC, we identified a service disruption impacting Service Cloud Messaging Channels on multiple environments. Customers may observe issues with transcripts, sending messages, and general issues with chat operations.

We’re investigating potential triggers for this issue, and we’ll provide an update in 30 minutes or sooner if additional information becomes available.

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