Outage in Salesforce

On Demand Sandbox Service Disruption

Resolved Major
May 20, 2025 - Started 5 months ago - Lasted about 5 hours

Incident Report

There’s a service disruption impacting your On Demand Sandbox (ODS) cluster. During a service disruption, end users can’t access the service. Users may receive an error message when trying to access the service or performing operations. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce ODS-AP01 Salesforce ODS-EU01 Salesforce ODS-US01 Salesforce ODS-US03

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Latest Updates ( sorted recent to last )
UPDATE 5 months ago - at 05/20/2025 02:11PM

We have identified a solution and are in the process of implementing it. This will take some time to complete. We will provide an update on our progress within the next 60 minutes, or sooner if possible.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED 5 months ago - at 05/20/2025 12:24PM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIX 5 months ago - at 05/20/2025 11:44AM

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

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