Outage in Salesforce

Feature Degradation

Resolved Minor
May 20, 2025 - Started 7 months ago - Lasted about 24 hours

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce AUS2S Salesforce IND6S Salesforce IND16S Salesforce JPN2S Salesforce IND4S Salesforce IND2S Salesforce JPN4S Salesforce IND18S Salesforce IND3S Salesforce CAN2S Salesforce CAN4S Salesforce AUS4S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS6S Salesforce USA1 Salesforce USA2S Salesforce USA3S Salesforce BRA2S Salesforce BRA4S Salesforce SGP2S Salesforce SGP4S Salesforce CAN6S Salesforce CAN8S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce JPN12S Salesforce USA8S Salesforce AUS14S Salesforce AUS28S Salesforce AUS36S Salesforce USA20S Salesforce USA22S Salesforce IND14S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce IND8S Salesforce USA26 Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS38S Salesforce SGP10 Salesforce SGP6S Salesforce SGP8S Salesforce BRA6S Salesforce BRA8S Salesforce IND12S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce CAN26 Salesforce CAN28 Salesforce CAN20S Salesforce USA194S Salesforce USA34 Salesforce USA36 Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce USA9906S Salesforce USA9916S Salesforce USA9914 Salesforce KOR2S Salesforce KOR4S Salesforce NA223 Salesforce NA225 Salesforce NA224 Salesforce NA226 Salesforce CAN34 Salesforce AUS58 Salesforce AUS60 Salesforce AUS62 Salesforce AUS64 Salesforce ARE2S Salesforce ARE4S Salesforce ARE6 Salesforce AUS66 Salesforce AUS68 Salesforce AUS70 Salesforce AUS72 Salesforce AUS74 Salesforce AUS76 Salesforce AUS78 Salesforce AUS80S Salesforce AUS82 Salesforce AUS84 Salesforce AUS86 Salesforce AUS88 Salesforce AUS90 Salesforce AUS92 Salesforce AUS94 Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce CAN36 Salesforce CAN38 Salesforce CAN40 Salesforce CAN42 Salesforce CAN44 Salesforce CAN46 Salesforce CAN48 Salesforce CAN50 Salesforce CAN52 Salesforce CAN54 Salesforce IDN2S Salesforce IDN4S Salesforce IDN6 Salesforce IND100 Salesforce IND112 Salesforce IND118 Salesforce IND124 Salesforce IND54S Salesforce IND58 Salesforce IND60 Salesforce IND62 Salesforce IND64 Salesforce IND66 Salesforce IND68 Salesforce IND70 Salesforce IND72 Salesforce IND74 Salesforce IND76 Salesforce IND78 Salesforce IND80 Salesforce IND82 Salesforce IND84 Salesforce IND86 Salesforce IND88 Salesforce IND90 Salesforce IND92 Salesforce IND94 Salesforce IND96 Salesforce IND98 Salesforce JPN132 Salesforce JPN134 Salesforce JPN136 Salesforce JPN138 Salesforce JPN140 Salesforce JPN142 Salesforce NA231 Salesforce NA232 Salesforce NA233 Salesforce NA234 Salesforce NA235 Salesforce NA236 Salesforce NA237 Salesforce NA238 Salesforce SGP14 Salesforce USA220 Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce 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Salesforce USA376 Salesforce USA384 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce USA414 Salesforce USA416 Salesforce USA418 Salesforce USA420 Salesforce USA422 Salesforce USA424 Salesforce USA426 Salesforce USA428 Salesforce USA430 Salesforce USA432S Salesforce USA434S Salesforce USA436 Salesforce USA438 Salesforce USA440 Salesforce USA442 Salesforce USA444 Salesforce USA446S Salesforce USA448S Salesforce USA450 Salesforce USA452 Salesforce USA454 Salesforce USA456 Salesforce USA460 Salesforce USA462 Salesforce USA464 Salesforce USA466 Salesforce USA468 Salesforce USA470 Salesforce USA472 Salesforce USA474 Salesforce USA476 Salesforce USA478 Salesforce USA480 Salesforce USA488S Salesforce USA490S Salesforce USA80S Salesforce AP43 Salesforce AP44 Salesforce AP45 Salesforce AP46 Salesforce AP47 Salesforce AP48 Salesforce AP49 Salesforce AP50 Salesforce ARE12 Salesforce AUS102 Salesforce BRA24 Salesforce BRA28 Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA50 Salesforce BRA54S Salesforce CAN56 Salesforce CAN70S Salesforce CAN80 Salesforce CAN86S Salesforce IDN8 Salesforce IND102 Salesforce IND104 Salesforce IND108 Salesforce IND110 Salesforce IND114 Salesforce IND116 Salesforce IND120 Salesforce IND122 Salesforce IND126 Salesforce IND128 Salesforce IND132 Salesforce IND134 Salesforce IND136 Salesforce IND138 Salesforce JPN144 Salesforce JPN146 Salesforce KOR6 Salesforce KOR8 Salesforce NA239 Salesforce NA240 Salesforce NA241 Salesforce NA242 Salesforce NA243 Salesforce NA244 Salesforce NA245 Salesforce NA246 Salesforce NA247 Salesforce NA248 Salesforce NA249 Salesforce NA251 Salesforce NA252 Salesforce NA253 Salesforce USA202S Salesforce USA222S Salesforce USA494 Salesforce USA496 Salesforce USA534S Salesforce USA538 Salesforce USA540S Salesforce USA542S Salesforce USA544 Salesforce USA546 Salesforce USA548 Salesforce USA550 Salesforce USA552 Salesforce 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Salesforce USA774S Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA786S Salesforce USA788 Salesforce USA790 Salesforce USA792S Salesforce USA804S Salesforce USA810 Salesforce USA836S Salesforce USA838 Salesforce USA840 Salesforce USA842 Salesforce USA844 Salesforce USA846 Salesforce USA848 Salesforce USA850 Salesforce USA852 Salesforce USA854 Salesforce USA856 Salesforce USA860 Salesforce USA862 Salesforce USA864 Salesforce USA866 Salesforce USA868 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876 Salesforce USA878 Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA9002 Salesforce USA9004S Salesforce USA9006S Salesforce USA9008 Salesforce USA900S Salesforce USA9010S Salesforce USA9012S Salesforce USA9014 Salesforce USA9016S Salesforce USA9018S Salesforce USA902S Salesforce USA916S Salesforce 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Latest Updates ( sorted recent to last )
UPDATE 7 months ago - at 05/21/2025 04:48PM

The deployment to resolve this issue is still underway. Some customers have observed improvements to the hourly event sync times and may continue to see improvements as the deployment continues to progress over the next several hours. We are also continuing to pursue alternative mitigation strategies should the deployment fail to fully restore the hourly event sync times to normal levels.

We will provide another update once the deployment completes or as soon as additional information becomes available.

UPDATE 7 months ago - at 05/21/2025 03:08AM

The Salesforce Technology team is actively working to resolve this issue. While we previously estimated a four-hour completion window, that timeline has now extended.
At this stage, we cannot provide a new estimated completion time. Our teams need additional time to ensure the fix is stable and effective.

We sincerely appreciate your patience as our team works to resolve this issue. We will provide another update as new information becomes available.

UPDATE 7 months ago - at 05/20/2025 09:48PM

We are implementing a solution that is expected to take approximately four hours to complete.

We have also identified additional instances impacted by this incident and have updated the posting to include those instances. Customers in these instances will receive communications related to this incident going forward.

We’ll provide another update as new information becomes available.

UPDATE 7 months ago - at 05/20/2025 08:54PM

We have identified the trigger for this incident and are developing a fix to mitigate the impact on customers as quickly as possible.

We’ll provide an update within 60 minutes or sooner if new information becomes available.

IMPACTRADIUSINCREASE 7 months ago - at 05/20/2025 08:22PM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE 7 months ago - at 05/20/2025 07:45PM

On May 20, 2025, at 13:00, a subset of customers may have begun experiencing a feature degradation impacting the Event Sync process in Einstein Activity Capture (EAC). Due to this issue, hourly event syncs may be delayed by up to four hours. Our engineering teams are actively investigating the trigger for this incident and are working to restore normal sync performance as quickly as possible.

We’ll provide an update within 60 minutes or sooner if new information becomes available.

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