Outage in Salesforce

Feature Degradation

Resolved Minor
May 20, 2025 - Started about 1 month ago - Lasted about 24 hours

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Outage Details

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA342 Salesforce USA344 Salesforce USA462 Salesforce USA894S Salesforce USA792S Salesforce AUS88 Salesforce NA238 Salesforce USA846 Salesforce IND128 Salesforce CAN40 Salesforce NA226 Salesforce NA247 Salesforce USA686 Salesforce USA874S Salesforce USA434S Salesforce IND110 Salesforce USA26 Salesforce IND66 Salesforce USA446S Salesforce USA358 Salesforce IND82 Salesforce USA352 Salesforce USA734 Salesforce USA248S Salesforce IND84 Salesforce AUS82 Salesforce JPN12S Salesforce USA712S Salesforce USA286 Salesforce IND62 Salesforce USA862 Salesforce USA250S Salesforce USA768S Salesforce NA241 Salesforce JPN10S Salesforce USA680 Salesforce USA676 Salesforce JPN146 Salesforce JPN18S Salesforce USA770S Salesforce USA610 Salesforce USA336 Salesforce NA245 Salesforce USA902S Salesforce USA548 Salesforce USA882S Salesforce NA249 Salesforce AP45 Salesforce AUS4S Salesforce USA288 Salesforce USA9406S Salesforce USA608 Salesforce USA754S Salesforce USA634 Salesforce NA231 Salesforce NA242 Salesforce IND54S Salesforce USA340 Salesforce USA454 Salesforce USA724 Salesforce USA760S Salesforce USA566 Salesforce JPN8S Salesforce USA752S Salesforce USA440 Salesforce USA588 Salesforce USA476 Salesforce USA616 Salesforce USA636 Salesforce USA552 Salesforce USA60S Salesforce IND98 Salesforce USA450 Salesforce USA302 Salesforce USA326 Salesforce USA788 Salesforce BRA28 Salesforce USA880S Salesforce USA32S Salesforce USA1 Salesforce USA870S Salesforce USA356 Salesforce USA350 Salesforce USA884S Salesforce USA594 Salesforce ARE12 Salesforce USA414 Salesforce USA670S Salesforce USA890S Salesforce JPN22S Salesforce USA366S Salesforce IND100 Salesforce NA234 Salesforce USA270S Salesforce USA430 Salesforce USA452 Salesforce AUS60 Salesforce AUS26S Salesforce JPN136 Salesforce CAN56 Salesforce USA472 Salesforce USA838 Salesforce USA374 Salesforce USA700 Salesforce USA650 Salesforce USA9008 Salesforce USA688 Salesforce USA9404S Salesforce AUS2S Salesforce JPN4S Salesforce SGP6S Salesforce USA194S Salesforce USA868 Salesforce USA924 Salesforce JPN28S Salesforce USA222S Salesforce AUS14S Salesforce SGP2S Salesforce AUS68 Salesforce SGP8S Salesforce AUS36S Salesforce IND126 Salesforce USA840 Salesforce AUS16S Salesforce USA488S Salesforce USA268S Salesforce IDN6 Salesforce BRA38 Salesforce SGP10 Salesforce AUS18S Salesforce USA9012S Salesforce USA34 Salesforce USA80S Salesforce BRA54S Salesforce BRA8S Salesforce USA300 Salesforce USA622 Salesforce USA318 Salesforce USA620 Salesforce NA235 Salesforce USA844 Salesforce USA916S Salesforce AUS86 Salesforce USA420 Salesforce JPN134 Salesforce USA606 Salesforce USA602 Salesforce USA278 Salesforce USA732 Salesforce BRA44 Salesforce USA412 Salesforce USA662S Salesforce USA666S Salesforce USA556 Salesforce IND114 Salesforce NA239 Salesforce USA804S Salesforce USA384 Salesforce USA62S Salesforce AUS84 Salesforce IND12S Salesforce NA252 Salesforce USA274 Salesforce USA580 Salesforce JPN20S Salesforce USA896S Salesforce USA660S Salesforce BRA18 Salesforce USA876 Salesforce BRA2S Salesforce IND68 Salesforce USA682 Salesforce USA888S Salesforce IND10S Salesforce USA426 Salesforce IND94 Salesforce AUS20S Salesforce USA544 Salesforce USA22S Salesforce USA254S Salesforce BRA30 Salesforce USA568 Salesforce USA854 Salesforce AP46 Salesforce USA304 Salesforce USA714 Salesforce USA718 Salesforce USA632 Salesforce NA244 Salesforce NA240 Salesforce USA276 Salesforce USA324 Salesforce USA330 Salesforce USA372 Salesforce USA322 Salesforce CAN36 Salesforce USA260S Salesforce USA258S Salesforce USA244S Salesforce USA256S Salesforce USA246S Salesforce USA654S Salesforce IND90 Salesforce JPN144 Salesforce USA852 Salesforce CAN70S Salesforce AP43 Salesforce JPN2S Salesforce IND78 Salesforce USA360 Salesforce USA614 Salesforce IND26S Salesforce USA36 Salesforce NA253 Salesforce USA428 Salesforce AUS76 Salesforce IND108 Salesforce IND2S Salesforce CAN34 Salesforce SGP4S Salesforce JPN24S Salesforce USA886S Salesforce AUS62 Salesforce USA756S Salesforce USA772S Salesforce USA644 Salesforce USA586 Salesforce IND74 Salesforce IND16S Salesforce IND120 Salesforce IND22S Salesforce IND124 Salesforce BRA34 Salesforce NA225 Salesforce AUS70 Salesforce CAN80 Salesforce NA232 Salesforce USA416 Salesforce USA9002 Salesforce AUS66 Salesforce BRA24 Salesforce JPN132 Salesforce AUS78 Salesforce USA436 Salesforce USA280 Salesforce USA696 Salesforce USA334 Salesforce IND102 Salesforce USA744 Salesforce USA810 Salesforce AUS102 Salesforce USA856 Salesforce USA626 Salesforce AUS92 Salesforce USA538 Salesforce USA28S Salesforce AUS72 Salesforce USA290 Salesforce USA456 Salesforce USA20S Salesforce USA30S Salesforce AUS24S Salesforce USA262S Salesforce IND28S Salesforce USA9402 Salesforce AP47 Salesforce USA684 Salesforce USA432S Salesforce CAN86S Salesforce USA740 Salesforce NA248 Salesforce USA332 Salesforce BRA32 Salesforce USA628 Salesforce JPN6S Salesforce USA480 Salesforce USA354 Salesforce USA558 Salesforce IND6S Salesforce CAN26 Salesforce IND8S Salesforce NA224 Salesforce AUS28S Salesforce USA582 Salesforce CAN2S Salesforce USA790 Salesforce USA478 Salesforce BRA36 Salesforce USA786S Salesforce USA460 Salesforce CAN20S Salesforce USA842 Salesforce USA312 Salesforce USA328 Salesforce IND20S Salesforce USA598 Salesforce USA418 Salesforce USA424 Salesforce USA494 Salesforce USA238 Salesforce USA546 Salesforce USA850 Salesforce USA738 Salesforce USA468 Salesforce USA470 Salesforce USA9906S Salesforce AUS90 Salesforce IDN2S Salesforce ARE2S Salesforce USA9016S Salesforce IND122 Salesforce USA590 Salesforce IND104 Salesforce USA9014 Salesforce IND92 Salesforce USA320 Salesforce BRA16 Salesforce KOR2S Salesforce USA678 Salesforce USA490S Salesforce USA618 Salesforce CAN54 Salesforce USA708 Salesforce USA534S Salesforce USA570 Salesforce CAN52 Salesforce AUS6S Salesforce USA892S Salesforce USA864 Salesforce IND76 Salesforce IND14S Salesforce USA766S Salesforce IND60 Salesforce USA900S Salesforce AUS94 Salesforce USA642 Salesforce USA604 Salesforce USA664S Salesforce USA338 Salesforce USA316 Salesforce USA596 Salesforce USA448S Salesforce USA600 Salesforce USA252S Salesforce IND3S Salesforce USA866 Salesforce USA764S Salesforce CAN44 Salesforce IND116 Salesforce KOR8 Salesforce USA574 Salesforce USA292 Salesforce CAN42 Salesforce CAN28 Salesforce USA346 Salesforce CAN38 Salesforce AUS58 Salesforce USA8S Salesforce USA466 Salesforce USA860 Salesforce IND118 Salesforce IND58 Salesforce USA652 Salesforce USA692 Salesforce USA630 Salesforce IND80 Salesforce USA762S Salesforce USA3S Salesforce AP49 Salesforce USA710S Salesforce IND134 Salesforce USA706 Salesforce USA242S Salesforce USA296 Salesforce USA314 Salesforce AUS74 Salesforce ARE4S Salesforce AP44 Salesforce BRA50 Salesforce IND96 Salesforce USA9006S Salesforce NA236 Salesforce USA444 Salesforce USA878 Salesforce USA640 Salesforce NA237 Salesforce IND88 Salesforce USA690 Salesforce USA422 Salesforce USA638 Salesforce IND132 Salesforce USA9010S Salesforce IND64 Salesforce IND136 Salesforce USA720 Salesforce USA578 Salesforce USA730 Salesforce USA668S Salesforce USA776 Salesforce ARE6 Salesforce USA674 Salesforce USA584 Salesforce IND18S Salesforce IND72 Salesforce KOR6 Salesforce JPN140 Salesforce USA576 Salesforce USA736 Salesforce USA748 Salesforce USA474 Salesforce JPN142 Salesforce SGP14 Salesforce USA728 Salesforce NA251 Salesforce AUS64 Salesforce USA742 Salesforce USA9018S Salesforce USA540S Salesforce AP48 Salesforce IDN4S Salesforce USA442 Salesforce IND112 Salesforce CAN50 Salesforce USA872S Salesforce USA758S Salesforce USA410 Salesforce AUS80S Salesforce USA612 Salesforce BRA14 Salesforce IND70 Salesforce USA656S Salesforce USA572 Salesforce IND4S Salesforce USA592 Salesforce USA624 Salesforce USA848 Salesforce USA716 Salesforce USA562 Salesforce USA658S Salesforce BRA48 Salesforce NA233 Salesforce KOR4S Salesforce USA294 Salesforce USA836S Salesforce CAN4S Salesforce USA272 Salesforce IND86 Salesforce USA778 Salesforce USA9004S Salesforce USA438 Salesforce USA202S Salesforce NA223 Salesforce IND24S Salesforce USA898S Salesforce USA750S Salesforce USA9914 Salesforce USA364 Salesforce CAN48 Salesforce IND138 Salesforce USA722 Salesforce USA464 Salesforce USA672S Salesforce USA780 Salesforce USA554 Salesforce CAN6S Salesforce BRA4S Salesforce USA702 Salesforce USA550 Salesforce AUS38S Salesforce NA243 Salesforce USA240S Salesforce NA246 Salesforce USA704 Salesforce USA726 Salesforce USA496 Salesforce USA564 Salesforce AUS22S Salesforce USA348 Salesforce USA774S Salesforce USA542S Salesforce AP50 Salesforce IDN8 Salesforce USA560 Salesforce USA648 Salesforce USA698 Salesforce USA646 Salesforce JPN138 Salesforce USA694 Salesforce CAN8S Salesforce CAN46 Salesforce USA376 Salesforce USA9916S Salesforce USA2S Salesforce BRA6S Salesforce USA282 Salesforce USA746 Salesforce USA408 Salesforce USA220 Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236
Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 05/21/2025 04:48PM

The deployment to resolve this issue is still underway. Some customers have observed improvements to the hourly event sync times and may continue to see improvements as the deployment continues to progress over the next several hours. We are also continuing to pursue alternative mitigation strategies should the deployment fail to fully restore the hourly event sync times to normal levels.

We will provide another update once the deployment completes or as soon as additional information becomes available.

UPDATE about 1 month ago - at 05/21/2025 03:08AM

The Salesforce Technology team is actively working to resolve this issue. While we previously estimated a four-hour completion window, that timeline has now extended.
At this stage, we cannot provide a new estimated completion time. Our teams need additional time to ensure the fix is stable and effective.

We sincerely appreciate your patience as our team works to resolve this issue. We will provide another update as new information becomes available.

UPDATE about 1 month ago - at 05/20/2025 09:48PM

We are implementing a solution that is expected to take approximately four hours to complete.

We have also identified additional instances impacted by this incident and have updated the posting to include those instances. Customers in these instances will receive communications related to this incident going forward.

We’ll provide another update as new information becomes available.

UPDATE about 1 month ago - at 05/20/2025 08:54PM

We have identified the trigger for this incident and are developing a fix to mitigate the impact on customers as quickly as possible.

We’ll provide an update within 60 minutes or sooner if new information becomes available.

IMPACTRADIUSINCREASE about 1 month ago - at 05/20/2025 08:22PM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE about 1 month ago - at 05/20/2025 07:45PM

On May 20, 2025, at 13:00, a subset of customers may have begun experiencing a feature degradation impacting the Event Sync process in Einstein Activity Capture (EAC). Due to this issue, hourly event syncs may be delayed by up to four hours. Our engineering teams are actively investigating the trigger for this incident and are working to restore normal sync performance as quickly as possible.

We’ll provide an update within 60 minutes or sooner if new information becomes available.

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