Outage in Salesforce
Feature Degradation
Resolved Minor
May 20, 2025 - Started 21 days ago
- Lasted about 24 hours
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Outage Details
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA342 Salesforce USA344 Salesforce USA462 Salesforce USA894S Salesforce USA792S Salesforce AUS88 Salesforce NA238 Salesforce USA846 Salesforce IND128 Salesforce CAN40 Salesforce NA226 Salesforce NA247 Salesforce USA686 Salesforce USA874S Salesforce USA434S Salesforce IND110 Salesforce USA26 Salesforce IND66 Salesforce USA446S Salesforce USA358 Salesforce IND82 Salesforce USA352 Salesforce USA734 Salesforce USA248S Salesforce IND84 Salesforce AUS82 Salesforce JPN12S Salesforce USA712S Salesforce USA286 Salesforce IND62 Salesforce USA862 Salesforce USA250S Salesforce USA768S Salesforce NA241 Salesforce JPN10S Salesforce USA680 Salesforce USA676 Salesforce JPN146 Salesforce JPN18S Salesforce USA770S Salesforce USA610 Salesforce USA336 Salesforce NA245 Salesforce USA902S Salesforce USA548 Salesforce USA882S Salesforce NA249 Salesforce AP45 Salesforce AUS4S Salesforce USA288 Salesforce USA9406S Salesforce USA608 Salesforce USA754S Salesforce USA634 Salesforce NA231 Salesforce NA242 Salesforce IND54S Salesforce USA340 Salesforce USA454 Salesforce USA724 Salesforce USA760S Salesforce USA566 Salesforce JPN8S Salesforce USA752S Salesforce USA440 Salesforce USA588 Salesforce USA476 Salesforce USA616 Salesforce USA636 Salesforce USA552 Salesforce USA60S Salesforce IND98 Salesforce USA450 Salesforce USA302 Salesforce USA326 Salesforce USA788 Salesforce BRA28 Salesforce USA880S Salesforce USA32S Salesforce USA1 Salesforce USA870S Salesforce USA356 Salesforce USA350 Salesforce USA884S Salesforce USA594 Salesforce ARE12 Salesforce USA414 Salesforce USA670S Salesforce USA890S Salesforce JPN22S Salesforce USA366S Salesforce IND100 Salesforce NA234 Salesforce USA270S Salesforce USA430 Salesforce USA452 Salesforce AUS60 Salesforce AUS26S Salesforce JPN136 Salesforce CAN56 Salesforce USA472 Salesforce USA838 Salesforce USA374 Salesforce USA700 Salesforce USA650 Salesforce USA9008 Salesforce USA688 Salesforce USA9404S Salesforce AUS2S Salesforce JPN4S Salesforce SGP6S 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Salesforce IND86 Salesforce USA778 Salesforce USA9004S Salesforce USA438 Salesforce USA202S Salesforce NA223 Salesforce IND24S Salesforce USA898S Salesforce USA750S Salesforce USA9914 Salesforce USA364 Salesforce CAN48 Salesforce IND138 Salesforce USA722 Salesforce USA464 Salesforce USA672S Salesforce USA780 Salesforce USA554 Salesforce CAN6S Salesforce BRA4S Salesforce USA702 Salesforce USA550 Salesforce AUS38S Salesforce NA243 Salesforce USA240S Salesforce NA246 Salesforce USA704 Salesforce USA726 Salesforce USA496 Salesforce USA564 Salesforce AUS22S Salesforce USA348 Salesforce USA774S Salesforce USA542S Salesforce AP50 Salesforce IDN8 Salesforce USA560 Salesforce USA648 Salesforce USA698 Salesforce USA646 Salesforce JPN138 Salesforce USA694 Salesforce CAN8S Salesforce CAN46 Salesforce USA376 Salesforce USA9916S Salesforce USA2S Salesforce BRA6S Salesforce USA282 Salesforce USA746 Salesforce USA408 Salesforce USA220 Salesforce USA224S Salesforce USA226 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA234 Salesforce USA236Latest Updates ( sorted recent to last )
UPDATE
20 days ago - at 05/21/2025 04:48PM
The deployment to resolve this issue is still underway. Some customers have observed improvements to the hourly event sync times and may continue to see improvements as the deployment continues to progress over the next several hours. We are also continuing to pursue alternative mitigation strategies should the deployment fail to fully restore the hourly event sync times to normal levels.
We will provide another update once the deployment completes or as soon as additional information becomes available.
UPDATE
20 days ago - at 05/21/2025 03:08AM
The Salesforce Technology team is actively working to resolve this issue. While we previously estimated a four-hour completion window, that timeline has now extended.
At this stage, we cannot provide a new estimated completion time. Our teams need additional time to ensure the fix is stable and effective.
We sincerely appreciate your patience as our team works to resolve this issue. We will provide another update as new information becomes available.
UPDATE
21 days ago - at 05/20/2025 09:48PM
We are implementing a solution that is expected to take approximately four hours to complete.
We have also identified additional instances impacted by this incident and have updated the posting to include those instances. Customers in these instances will receive communications related to this incident going forward.
We’ll provide another update as new information becomes available.
UPDATE
21 days ago - at 05/20/2025 08:54PM
We have identified the trigger for this incident and are developing a fix to mitigate the impact on customers as quickly as possible.
We’ll provide an update within 60 minutes or sooner if new information becomes available.
IMPACTRADIUSINCREASE
21 days ago - at 05/20/2025 08:22PM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
21 days ago - at 05/20/2025 07:45PM
On May 20, 2025, at 13:00, a subset of customers may have begun experiencing a feature degradation impacting the Event Sync process in Einstein Activity Capture (EAC). Due to this issue, hourly event syncs may be delayed by up to four hours. Our engineering teams are actively investigating the trigger for this incident and are working to restore normal sync performance as quickly as possible.
We’ll provide an update within 60 minutes or sooner if new information becomes available.
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