Service Disruption

We are implementing a configuration change that is expected to resolve the issue. The initial results are positive, as customers are beginning to experience fewer errors. We will continue monitoring the environment to ensure stability as the configuration change is fully implemented.

We’ll provide an update after the change is fully implemented or sooner if additional information becomes available.

Initial results indicate that restarting the applications may not have resolved the issue. We continue to troubleshoot the issue and are exploring multiple mitigation strategies to restore services as quickly as possible.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

At 14:38 UTC, we noted a service disruption on the SWE26 instance impacting the Core Services. At this time, customers may be unable to log in or access the services. The team is actively exploring multiple strategies to mitigate the issue and restore services as quickly as possible.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.