Feature Degradation

The Salesforce Technology team, in collaboration with the third-party service provider, has identified a recent configuration change as the likely trigger of the message delivery issue.
The Technology team is working closely with the provider and is preparing the necessary steps to roll back the recent change and restore the service.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team has conducted further investigation and is actively working with the third-party service provider to identify the likely trigger. Our team remains engaged and continues to collaborate closely with the vendor as the investigation progresses.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

The Salesforce Technology team is actively investigating the issue, exploring multiple paths to resolution, and assessing whether the impact may be related to any recent changes or implementations.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 00:25 UTC on June 5, 2025, the Salesforce Technology team became aware of a feature degradation affecting the Outbound Messages functionality. A subset of customers may experience delivery failures when sending outbound SMS messages. Multiple teams are actively investigating and working on resolution paths.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.