Feature Degradation

We reverted the recent release, and our metrics now show services are trending positively. Additional remediation efforts, which involve processing a backlog of events, are currently underway.

We’ll provide an update upon completion of the backlog event processing or sooner if additional information becomes available.

Further investigations show that Einstein Bots are not able to process events in a timely manner due to a recent release. We continue to explore multiple mitigation strategies.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We are investigating a feature degradation impacting Einstein Bots for a subset of customers in the Latin American region. Some customers may experience delayed bot responses. We are actively investigating and exploring multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Upon further investigation, we determined that the start time of impact is different than initially understood. We have now revised the start time from 14:00 UTC to 13:41 UTC on May 28, 2025 and updated this Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.