Outage in Salesforce
Marketing Cloud Engagement Feature Disruption
Resolved Minor
June 09, 2025 - Started 10 months ago
- Lasted about 7 hours
Incident Report
The Salesforce Technology team identified a feature disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature disruption, end users are unable to access certain aspects of the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB50060 Salesforce DB50081 Salesforce DB50084 Salesforce DB50087 Salesforce DB50102 Salesforce DB50115 Salesforce DB50214 Salesforce DB50298 Salesforce DB50307 Salesforce DB50504 Salesforce DB50522 Salesforce DB38 Salesforce DB409 Salesforce DB431 Salesforce DB442 Salesforce DB443 Salesforce DB445 Salesforce DB462 Salesforce DB49 Salesforce DB50000 Salesforce DB50007 Salesforce DB50015 Salesforce DB50021 Salesforce DB50027 Salesforce DB50030 Salesforce DB50047 Salesforce DB50099 Salesforce DB50126 Salesforce DB50130 Salesforce DB50153 Salesforce DB50177 Salesforce DB50195 Salesforce DB50200 Salesforce DB50215 Salesforce DB50221 Salesforce DB50251 Salesforce DB50288 Salesforce DB50310 Salesforce DB50517Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
10 months ago - at 06/10/2025 03:55AM
The Salesforce Technology team has identified the issue and is developing a fix. This solution will be deployed to the impacted instances, and it is expected to take approximately four hours to complete.
We'll provide an update once the deployment has completed, or sooner if new information becomes available.
UPDATE
10 months ago - at 06/10/2025 03:20AM
The Salesforce Technology continues investigating this issue. Please note the start time has been updated.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
IMPACTRADIUSDECREASE
10 months ago - at 06/10/2025 03:04AM
Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.
UPDATE
10 months ago - at 06/10/2025 02:34AM
The Salesforce Technology team noted a feature disruption affecting a subset of customers using Event Notification Services (ENS). The team is exploring multiple paths to the resolution.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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