Performance Degradation

We are continuing to monitor the progress of the restarts following the site switch. We have identified a feature disruption impacting a subset of customers using Email-to-case which was triggered following the site switch which was performed as a mitigation step for this incident. More information for the feature disruption will be posted here: https://status.salesforce.com/generalmessages/10001543

We'll provide the next update within 60 minutes or sooner if new information becomes available.

Performance checks are underway following the restart of the instances. We are continuing to monitor the progress.

We'll provide the next update within 30 minutes or sooner if new information becomes available.

The site switch has completed as of approximately 10:15 UTC, and a restart of the instances is underway. During this time, customers may experience a trailing performance degradation. General and intermittent slow performance, timeouts, and connectivity issues are possible.

We will provide the next update within 30 minutes or sooner if new information becomes available.

This incident is related to a previous issue which was communicated via the Trust post here: https://status.salesforce.com/incidents/10014319 . The instances had returned to a healthy state for a period of time but then re-entered impact. You will receive future communications about this issue through this Trust post.

We have begun the site switch, which, as per the site switch process, has introduced a service disruption. We are monitoring as the site switch progresses and will provide the next update within 30 minutes or sooner if new information becomes available.

We have identified that this issue requires an unplanned site switch to resolve as quickly as possible. The site switch will take place shortly. During the site switch, certain Salesforce services will be unavailable to customers for approximately 30 minutes. We understand that this unplanned service interruption may cause inconvenience, and we apologize for any disruption to your business. For more information on site switching and what it entails, please refer to the following resource: http://sfdc.co/bvaMqu

We will provide the next update within 30 minutes or sooner if new information becomes available.