Outage in Salesforce

Performance Degradation

Resolved Minor
June 12, 2025 - Started 4 months ago - Lasted about 1 hour

Incident Report

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS266 Salesforce CS267 Salesforce CS274 Salesforce CS341 Salesforce NA225 Salesforce NA240 Salesforce NA241

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Latest Updates ( sorted recent to last )
UPDATE 4 months ago - at 06/12/2025 11:49AM

We are actively investigating a performance degradation impacting a subset of customers. Some of the functionalities impacted include: Platform Caching, CS Account, Playbook, Intake, Workspace, Delegate. Businesses are experiencing intermittent issues with account objects, searching Accounts, creating new Accounts, and updating Accounts.

Investigations show that a recent change is the potential trigger, and we are working on reverting the change.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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