Outage in Salesforce

Feature Disruption

Resolved Minor
June 13, 2025 - Started about 18 hours ago - Lasted about 2 hours

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CAN20S Salesforce CAN26 Salesforce CAN28 Salesforce CAN2S Salesforce CAN34 Salesforce CAN36 Salesforce CAN38 Salesforce CAN40 Salesforce AUS102 Salesforce AUS14S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS28S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce AUS4S Salesforce AUS58 Salesforce AUS60 Salesforce AUS62 Salesforce AUS64 Salesforce AUS66 Salesforce AUS68 Salesforce AUS6S Salesforce AUS70 Salesforce AUS72 Salesforce AUS74 Salesforce AUS76 Salesforce AUS78 Salesforce AUS80S Salesforce AUS82 Salesforce AUS84 Salesforce AUS86 Salesforce AUS88 Salesforce AUS90 Salesforce AUS92 Salesforce AUS94 Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce BRA24 Salesforce BRA28 Salesforce BRA2S Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA4S Salesforce BRA50 Salesforce BRA54S Salesforce BRA6S Salesforce BRA8S Salesforce CHE12 Salesforce CHE16 Salesforce CHE18 Salesforce ITA38 Salesforce FRA74 Salesforce ITA10 Salesforce ITA24 Salesforce SWE112 Salesforce SWE78 Salesforce CAN42 Salesforce CAN44 Salesforce CAN46 Salesforce CAN48 Salesforce CAN4S Salesforce CAN50 Salesforce CAN52 Salesforce CAN54 Salesforce CAN56 Salesforce CAN6S Salesforce CAN70S Salesforce CAN80 Salesforce CAN86S Salesforce CAN8S Salesforce DEU100 Salesforce DEU102 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU10S Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU36 Salesforce DEU38 Salesforce DEU46 Salesforce DEU48S Salesforce DEU4S Salesforce DEU50S Salesforce DEU52 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S 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USA354 Salesforce USA356 Salesforce USA358 Salesforce USA360 Salesforce USA366S Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA384 Salesforce USA3S Salesforce USA80S Salesforce USA856 Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA876 Salesforce USA878
Latest Updates ( sorted recent to last )
UPDATE about 18 hours ago - at 06/13/2025 11:48AM

The release rollback is underway across all impacted instances following the success of the rollback on a test instance. It is expected to take some time to complete and validate its success. We have also identified additional instances that may be impacted and have included them in this Trust posting.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 18 hours ago - at 06/13/2025 11:21AM

We've identified a recent release, which we believe may be the trigger of the issue. We are preparing to roll back the release to the last known healthy version on a test instance. If this is successful, we'll perform this action across all impacted instances.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

IMPACTRADIUSINCREASE about 18 hours ago - at 06/13/2025 11:05AM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE about 18 hours ago - at 06/13/2025 10:55AM

At 09:00 UTC, on June 13, 2025, a subset of customers began experiencing queries failing when using Agentforce. Users are receiving a “Something went wrong” error when entering a prompt into the Agentforce chatbot. We have engaged additional teams and are actively working to narrow down the trigger of the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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