Outage in Salesforce

Performance Degradation

Resolved Minor
June 18, 2025 - Started about 10 hours ago - Lasted about 4 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS240 Salesforce USA22S Salesforce USA260S Salesforce USA262S Salesforce USA270S Salesforce USA658S Salesforce USA892S Salesforce USA758S Salesforce CS248 Salesforce CS256 Salesforce DEU12S Salesforce DEU20S Salesforce USA890S Salesforce BRA2S Salesforce BRA4S Salesforce BRA54S Salesforce BRA6S Salesforce BRA8S Salesforce CAN20S Salesforce CAN2S Salesforce CAN4S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CAN8S Salesforce CHE26S Salesforce CHE2S Salesforce CHE4S Salesforce CS115 Salesforce CS116 Salesforce CS137 Salesforce CS148 Salesforce CS151 Salesforce CS152 Salesforce CS236 Salesforce CS237 Salesforce CS238 Salesforce CS239 Salesforce CS241 Salesforce CS242 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS246 Salesforce CS247 Salesforce CS249 Salesforce CS250 Salesforce CS251 Salesforce CS252 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce CS290 Salesforce CS291 Salesforce CS293 Salesforce CS294 Salesforce CS295 Salesforce CS310 Salesforce CS311 Salesforce CS312 Salesforce CS313 Salesforce CS314 Salesforce CS315 Salesforce CS321 Salesforce CS328 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344 Salesforce DEU104S Salesforce DEU10S Salesforce DEU114S Salesforce DEU116S Salesforce DEU14S Salesforce DEU16S Salesforce DEU2S Salesforce DEU48S Salesforce DEU4S Salesforce DEU50S Salesforce DEU62S Salesforce DEU6S Salesforce DEU8S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA4S Salesforce FRA6S Salesforce FRA8S Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR4S Salesforce GBR60S Salesforce GBR62S Salesforce GBR90S Salesforce GBR92S Salesforce ISR2S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce ITA32S Salesforce ITA4S Salesforce SWE120S Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE44S Salesforce SWE4S Salesforce SWE4S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA246S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA268S Salesforce USA432S Salesforce USA434S Salesforce USA448S Salesforce USA488S Salesforce USA490S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA786S Salesforce USA792S Salesforce USA804S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA900S Salesforce USA902S Salesforce USA916S
Latest Updates ( sorted recent to last )
STARTTIMEREVISION about 6 hours ago - at 06/18/2025 11:19AM

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

UPDATE about 6 hours ago - at 06/18/2025 11:12AM

Further investigation has highlighted that the impact is not service disruption, but performance degradation. We received reports that a subset of customers may experience intermittent failures while logging in to their sandbox instances. To resolve the issue, we are in the process of performing a rollback to a stable version of the recent release. During the rollback activity on the list of instances that received the recent release, there may be a potential intermittent impact on login activity for customers.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

IMPACTRADIUSINCREASE about 7 hours ago - at 06/18/2025 10:25AM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE about 8 hours ago - at 06/18/2025 10:01AM

We have completed the rollback on USA260s, USA270s, and USA892s. The rollback is progressing steadily, and we are receiving positive responses from customers. This activity is taking longer than expected, but we continue monitoring it closely.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE about 8 hours ago - at 06/18/2025 09:16AM

We have initiated rollback on the rest of the impacted instances. This activity should take approximately 40 minutes to complete. We have also halted the release from being deployed elsewhere.

We’ll provide an update in 45 minutes or sooner if additional information becomes available.

UPDATE about 9 hours ago - at 06/18/2025 08:51AM

The rollback on the test instance is complete, and we are closely monitoring the results.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 9 hours ago - at 06/18/2025 08:17AM

We're performing a rollback of the recent release on a test instance. We expect this to take 30 minutes to complete and validate. If this proves successful, we'll roll back all the instances that have received the release to bring them out of impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 10 hours ago - at 06/18/2025 08:06AM

At approximately 01:20 UTC on June 18, 2025, customers on multiple sandbox instances began experiencing a service disruption. A subset of customers are unable to log in to their sandbox instances. Those who can log in are unable to update records. Additional teams have been engaged to investigate this issue, and it is thought that this may be related to a recent release.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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