Tableau Feature Degradation

The deployment has completed for a subset of impacted instances and customers on these instances are no longer impacted as of 10:30 UTC. They will be removed from this Trust posting and receive a separate Trust communication to accurately reflect the correct start and end time for the issue.

We are still working to complete the staggered deployment on the remaining impacted instances. We’ll provide the next update as soon as we have significant developments to share.

As a way to test the configuration update, it has been deployed to a single production instance. This has been successful, and metrics have shown positive results. The update is now being deployed to all affected production environments in a staggered manner. This is expected to take several hours to complete, and we'll be closely monitoring its progress.

We’ll provide the next update as soon as we have significant developments to share.

The deployment of the configuration update was successful in the test environment, and validations were completed. We're now deploying the configuration update to a test production instance and are monitoring its progress.

We’ll provide the next update as soon as we have significant developments to share.

We are continuing remediation efforts and are currently deploying a configuration update to resolve the issue. The deployment is in progress in the Test environment and will proceed to production upon successful validation.
We’ll provide the next update as soon as we have significant developments to share.

Upon further investigation, we’ve determined that the start time of impact differs from our initial understanding. We’ve updated the Trust post to reflect a more accurate timeline of when customers may have first experienced the issue.
We apologize for any confusion this may have caused.

We are actively progressing through multiple resolution paths, including configuration updates, and testing these changes for effectiveness.
We’re prepared to initiate a rollback of recent infrastructure changes to ensure a smooth resolution, if necessary.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

As of 19:30 UTC on July 16, 2025, we identified a feature degradation affecting Tableau Cloud. Customers in impacted regions may experience issues with embedded vizzes or workbooks failing to load, resulting in blank pages and inability to refresh. Our teams are actively engaged and exploring multiple paths to resolution.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.