MuleSoft Feature Disruption

We have received reports that customers are no longer impacted and services have been restored. We have narrowed the scope of the impact to only US instance customers, having initially understood that it also affected EU instance customers.

We are continuing to monitor the health of the backend broker that was in an unhealthy state.

We’ll provide an update when additional information becomes available.

We are monitoring the service's health, and we continue to see the service stabilize.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

As part of our efforts to resolve the issue, we have restarted a backend broker that is in an unhealthy state. We are monitoring to check that restarting it has the desired result and helps stabilize the service.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We continue to validate that the services are recovering and have received reports that customers are seeing improvements.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Customers are beginning to see signs of improvement, and we will continue to monitor the recovery of the service.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.

We have determined that Flex Gateway is also impacted, and it may appear disconnected for customers. We increased capacity as investigations showed the likely trigger to be a capacity issue, and are beginning to see signs of recovery.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We are investigating a feature disruption that is impacting customers' ability to deploy and manage MuleSoft applications in the EU and US regions. CloudHub 2.0 applications cannot be deployed or edited, and logs may not appear. We believe there may be a capacity issue, which has resulted in a disconnect between the Runtime Fabric and the Anypoint Platform.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.