Outage in Salesforce

Performance Degradation

Resolved Minor
August 01, 2025 - Started about 20 hours ago - Lasted about 2 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
IMPACTTYPEDECREASE about 19 hours ago - at 08/01/2025 07:17AM

We have observed that the impact on service health has decreased from a disrupted to a degraded state. We have amended the posting to reflect this and have highlighted the approximate timings of this transition.

UPDATE about 20 hours ago - at 08/01/2025 07:01AM

At 05:43 UTC, on August 01, 2025, we identified a service disruption impacting the sandbox environment. During this time, customers can’t log in to Salesforce or access services within the impacted sandbox instance.
A rolling restart of application hosts is underway, starting with one host and continuing with the rest. System metrics indicate signs of recovery, and we continue to actively monitor overall system health and performance.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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