Outage in Salesforce
Performance Degradation
Resolved Minor
August 21, 2025 - Started about 5 hours ago
- Lasted 44 minutes
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Outage Details
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
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UPDATE
about 5 hours ago - at 08/21/2025 07:23PM
At 16:30 UTC on August 21, we noted a performance degradation impacting Commerce Cloud SLAS services. A subset of customers using SLAS in US-EAST1 may experience latency when using this service. We have identified that this issue appears to be related to a third-party vendor and are reaching out to this vendor to investigate the issue. In parallel, we are performing internal investigations.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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