Outage in Salesforce

Feature Degradation

Resolved Minor
November 05, 2025 - Started about 3 hours ago - Lasted about 1 hour

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce SWE82 Salesforce SWE100 Salesforce SWE90S Salesforce ARE6 Salesforce ITA24 Salesforce SGP10 Salesforce SGP14 Salesforce SGP2S Salesforce SWE32 Salesforce SWE52

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Latest Updates ( sorted recent to last )
UPDATE about 3 hours ago - at 11/05/2025 11:36AM

We are aware of an issue impacting Einstein Bots. This is resulting in the bots timing out and not joining conversations. The issue impacts production environments.
We have identified a recent deployment that may be the cause of the issue, and are currently working to roll back the change.
Previously, it was mentioned that the start time of the issue was 07:00 UTC. This has been revised to 05:47 UTC following further analysis. This trust messaging has been updated to reflect this change, and we apologize for any confusion caused.

We will share the next update within 30 minutes or sooner as more information becomes available.

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