Outage in Salesforce

Marketing Cloud Engagement Feature Disruption

Resolved Minor
November 11, 2025 - Started about 21 hours ago - Lasted about 1 hour

Incident Report

The Salesforce Technology team identified a feature disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature disruption, end users are unable to access certain aspects of the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB50150 Salesforce DB50286 Salesforce DB422 Salesforce DB447 Salesforce DB50129 Salesforce DB443 Salesforce DB468 Salesforce DB50012 Salesforce DB50248 Salesforce DB50034 Salesforce DB412 Salesforce DB50016 Salesforce DB50065 Salesforce DB469 Salesforce DB50091 Salesforce DB50170 Salesforce DB50272 Salesforce DB50193 Salesforce DB19 Salesforce DB50184 Salesforce DB50013 Salesforce DB465 Salesforce DB432 Salesforce DB50026 Salesforce DB50502 Salesforce DB50256 Salesforce DB50115 Salesforce DB435 Salesforce DB440 Salesforce DB50098 Salesforce DB419 Salesforce DB50017 Salesforce DB50229 Salesforce DB50251 Salesforce DB50025 Salesforce DB50254 Salesforce DB50523 Salesforce DB50172 Salesforce DB33 Salesforce DB50292 Salesforce DB50004 Salesforce DB50277 Salesforce DB431 Salesforce DB50295 Salesforce DB50126 Salesforce DB50051 Salesforce DB50177 Salesforce DB50054 Salesforce DB50288 Salesforce DB466 Salesforce DB50107 Salesforce DB50259 Salesforce DB50006 Salesforce DB434 Salesforce DB50230 Salesforce DB50002 Salesforce DB50033 Salesforce DB50090 Salesforce DB452 Salesforce DB427 Salesforce DB50173 Salesforce DB50262 Salesforce DB50198 Salesforce DB50268 Salesforce DB467 Salesforce DB50513 Salesforce DB50516 Salesforce DB50201 Salesforce DB50214 Salesforce DB50064 Salesforce DB50083 Salesforce DB50171 Salesforce DB50220 Salesforce DB417 Salesforce DB50097 Salesforce DB50062 Salesforce DB457 Salesforce DB437 Salesforce DB50089 Salesforce DB50133 Salesforce DB50244 Salesforce DB50052 Salesforce DB50242 Salesforce DB50521 Salesforce DB421 Salesforce DB50039 Salesforce DB50018 Salesforce DB50181 Salesforce DB50257 Salesforce DB50123 Salesforce DB50088 Salesforce DB50074 Salesforce DB50239 Salesforce DB50266 Salesforce DB50037 Salesforce DB50290 Salesforce DB50019 Salesforce DB463 Salesforce DB50294 Salesforce DB50081 Salesforce DB50246 Salesforce DB50036 Salesforce DB50011 Salesforce DB50094 Salesforce DB460 Salesforce DB50080 Salesforce DB439 Salesforce DB50273 Salesforce DB50169 Salesforce DB50203 Salesforce DB50114 Salesforce DB50217 Salesforce DB50243 Salesforce DB50084 Salesforce DB50050 Salesforce DB50040 Salesforce DB50082 Salesforce DB26 Salesforce DB50139 Salesforce DB50202 Salesforce DB50225 Salesforce DB50223 Salesforce DB50517 Salesforce DB50522 Salesforce DB50112 Salesforce DB50280 Salesforce DB50301 Salesforce DB50238 Salesforce DB50030 Salesforce DB50109 Salesforce DB50028 Salesforce DB50296 Salesforce DB50250 Salesforce DB50148 Salesforce DB50503 Salesforce DB50047 Salesforce DB50194 Salesforce DB50038 Salesforce DB50506 Salesforce DB50282 Salesforce DB50066 Salesforce DB50163 Salesforce DB50146 Salesforce DB50086 Salesforce DB50245 Salesforce DB50227 Salesforce DB50005 Salesforce DB50053 Salesforce DB50509 Salesforce DB27 Salesforce DB50021 Salesforce DB50524 Salesforce DB50511 Salesforce DB38 Salesforce DB50105 Salesforce DB50152 Salesforce DB50015 Salesforce DB50070 Salesforce DB50142 Salesforce DB50014 Salesforce DB50078 Salesforce DB50304 Salesforce DB50001 Salesforce DB50197 Salesforce DB50022 Salesforce DB50136 Salesforce DB50027 Salesforce DB50157 Salesforce DB50010 Salesforce DB50269 Salesforce DB50283 Salesforce DB50196 Salesforce DB470 Salesforce DB455 Salesforce DB50009 Salesforce DB50212 Salesforce DB441 Salesforce DB50087 Salesforce DB50289 Salesforce DB50106 Salesforce DB50029 Salesforce DB50274 Salesforce DB50219 Salesforce DB50000 Salesforce DB50060 Salesforce DB453 Salesforce DB50125 Salesforce DB50233 Salesforce DB50127 Salesforce DB50031 Salesforce DB50166 Salesforce DB50008 Salesforce DB428 Salesforce DB50104 Salesforce DB50058 Salesforce DB50178 Salesforce DB50007 Salesforce DB50175 Salesforce DB414 Salesforce DB50085 Salesforce DB411 Salesforce DB50122 Salesforce DB449 Salesforce DB50208 Salesforce DB445 Salesforce DB50307 Salesforce DB458 Salesforce DB50247 Salesforce DB50003 Salesforce DB50174 Salesforce DB50057 Salesforce DB430 Salesforce DB50160 Salesforce DB459 Salesforce DB50207 Salesforce DB50519 Salesforce DB50103 Salesforce DB50205 Salesforce DB409 Salesforce DB50297 Salesforce DB50310 Salesforce DB50102 Salesforce DB50267 Salesforce DB50149 Salesforce DB50265 Salesforce DB50113 Salesforce DB50218 Salesforce DB429 Salesforce DB413 Salesforce DB50151 Salesforce DB50043 Salesforce DB50200 Salesforce DB50190 Salesforce DB50154 Salesforce DB50501 Salesforce DB50298 Salesforce DB400 Salesforce DB50101 Salesforce DB50215 Salesforce DB50176 Salesforce DB50235 Salesforce DB461 Salesforce DB50504 Salesforce DB50061 Salesforce DB50270 Salesforce DB50108 Salesforce DB50068 Salesforce DB50303 Salesforce DB50508 Salesforce DB50260 Salesforce DB50147 Salesforce DB50079 Salesforce DB408 Salesforce DB50236 Salesforce DB50100 Salesforce DB50195 Salesforce DB50199 Salesforce DB50055 Salesforce DB50249 Salesforce DB50130 Salesforce DB50271 Salesforce DB418 Salesforce DB50049 Salesforce DB462 Salesforce DB50121 Salesforce DB50253 Salesforce DB50293 Salesforce DB50232 Salesforce DB50211 Salesforce DB50264 Salesforce DB50187 Salesforce DB442 Salesforce DB50128 Salesforce DB50291 Salesforce DB444 Salesforce DB50145 Salesforce DB425 Salesforce DB49 Salesforce DB50063 Salesforce DB50073 Salesforce DB50224 Salesforce DB50209 Salesforce DB50056 Salesforce DB446 Salesforce DB50518 Salesforce DB50153 Salesforce DB50032 Salesforce DB50076 Salesforce DB50255 Salesforce DB50075 Salesforce DB50222 Salesforce DB50020 Salesforce DB50124 Salesforce DB50099 Salesforce DB50226 Salesforce DB415 Salesforce DB50221 Salesforce DB32 Salesforce DB50067 Salesforce DB50077 Salesforce DB50241 Salesforce DB50204

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Latest Updates ( sorted recent to last )
UPDATE about 20 hours ago - at 11/11/2025 07:33PM

We are investigating a feature disruption impacting high-throughput sends, primarily impacting Journey Builder. Customers utilizing Journey Builder for high-throughput sends may experience failed email deliveries.

Initial investigations show that a recent release may be the potential trigger. We are working to mitigate the impact by updating a feature flag related to the recent release.

The current workaround is to switch to non-high-throughput sends; however, a new journey will need to be created.

Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove the Hyperforce instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.

We will provide an update in 30 minutes or sooner if additional information becomes available.

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