Outage in Salesforce

Feature Disruption

Resolved Minor

December 17, 2025 - Started 4 months ago - Lasted about 5 hours

Incident Report

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce EU49 Salesforce EU51 Salesforce EU52 Salesforce EU53 Salesforce EU56 Salesforce NA223 Salesforce NA224 Salesforce NA225 Salesforce NA226 Salesforce NA231 Salesforce NA232 Salesforce NA233 Salesforce NA234 Salesforce NA235 Salesforce NA236 Salesforce NA237 Salesforce NA238 Salesforce NA239 Salesforce NA240 Salesforce NA241 Salesforce NA242 Salesforce NA243 Salesforce NA244 Salesforce NA245 Salesforce NA246 Salesforce NA247 Salesforce NA248 Salesforce NA249 Salesforce NA251 Salesforce NA252 Salesforce NA253 Salesforce USA720 Salesforce USA294 Salesforce USA856 Salesforce FRA74 Salesforce DEU106 Salesforce USA650 Salesforce USA704 Salesforce USA588 Salesforce FRA90 Salesforce USA592 Salesforce USA288 Salesforce USA560 Salesforce GBR118 Salesforce USA384 Salesforce DEU76 Salesforce USA36 Salesforce USA622 Salesforce ITA12 Salesforce FRA104 Salesforce USA450 Salesforce USA586 Salesforce USA618 Salesforce USA744 Salesforce GBR68 Salesforce DEU126 Salesforce GBR80 Salesforce USA626 Salesforce USA788 Salesforce FRA44 Salesforce GBR98 Salesforce GBR36 Salesforce USA546 Salesforce FRA86 Salesforce DEU112 Salesforce USA304 Salesforce USA336 Salesforce USA722 Salesforce USA690 Salesforce GBR46 Salesforce GBR116 Salesforce USA408 Salesforce USA860 Salesforce USA496 Salesforce ITA28 Salesforce USA590 Salesforce USA232 Salesforce USA424 Salesforce USA470 Salesforce FRA84 Salesforce USA676 Salesforce GBR124 Salesforce GBR38 Salesforce USA846 Salesforce USA444 Salesforce DEU86 Salesforce USA576 Salesforce USA580 Salesforce USA460 Salesforce USA862 Salesforce USA360 Salesforce DEU70 Salesforce FRA36 Salesforce DEU72 Salesforce USA636 Salesforce DEU52 Salesforce USA624 Salesforce USA234 Salesforce USA328 Salesforce FRA66 Salesforce DEU38 Salesforce USA600 Salesforce USA598 Salesforce USA322 Salesforce USA742 Salesforce FRA88 Salesforce GBR34 Salesforce ITA30 Salesforce USA374 Salesforce USA868 Salesforce FRA80 Salesforce USA728 Salesforce ITA6 Salesforce GBR72 Salesforce FRA56 Salesforce DEU118 Salesforce USA924 Salesforce USA422 Salesforce GBR48 Salesforce USA364 Salesforce USA688 Salesforce USA290 Salesforce USA334 Salesforce USA438 Salesforce USA318 Salesforce USA608 Salesforce USA410 Salesforce USA632 Salesforce USA320 Salesforce USA416 Salesforce USA604 Salesforce USA790 Salesforce USA848 Salesforce USA570 Salesforce USA642 Salesforce USA548 Salesforce USA614 Salesforce FRA54 Salesforce DEU60 Salesforce GBR86 Salesforce DEU66 Salesforce GBR84 Salesforce USA26 Salesforce DEU78 Salesforce DEU58 Salesforce USA582 Salesforce USA314 Salesforce ITA14 Salesforce USA274 Salesforce GBR52 Salesforce USA652 Salesforce USA342 Salesforce FRA64 Salesforce ITA42 Salesforce FRA52 Salesforce DEU128 Salesforce USA634 Salesforce USA736 Salesforce DEU84 Salesforce USA556 Salesforce USA698 Salesforce USA300 Salesforce FRA70 Salesforce DEU110 Salesforce USA478 Salesforce USA376 Salesforce USA426 Salesforce GBR58 Salesforce FRA42 Salesforce FRA32 Salesforce USA702 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USA696 Salesforce USA780 Salesforce USA878 Salesforce USA302 Salesforce USA420 Salesforce USA356 Salesforce USA734 Salesforce USA708 Salesforce USA340 Salesforce FRA48 Salesforce USA346 Salesforce USA296 Salesforce USA354 Salesforce USA682 Salesforce USA9914 Salesforce ITA18 Salesforce USA724 Salesforce USA316 Salesforce USA718 Salesforce ITA10 Salesforce USA454 Salesforce USA552 Salesforce USA350 Salesforce USA9008 Salesforce GBR88 Salesforce DEU102 Salesforce GBR102 Salesforce USA706 Salesforce USA740 Salesforce USA236 Salesforce USA312 Salesforce DEU96 Salesforce USA864 Salesforce USA442 Salesforce DEU120 Salesforce DEU92 Salesforce DEU36 Salesforce USA838 Salesforce USA34 Salesforce GBR94 Salesforce USA472 Salesforce USA574 Salesforce USA480 Salesforce USA564 Salesforce USA678 Salesforce USA620 Salesforce USA550 Salesforce USA648 Salesforce USA716 Salesforce USA332 Salesforce GBR64 Salesforce ITA24 Salesforce USA330 Salesforce USA282 Salesforce USA674 Salesforce USA440 Salesforce USA462 Salesforce DEU56 Salesforce USA468 Salesforce USA584 Salesforce USA866 Salesforce USA568 Salesforce USA558 Salesforce USA428 Salesforce GBR56 Salesforce USA338 Salesforce USA578 Salesforce USA220 Salesforce USA9002 Salesforce USA228 Salesforce FRA78 Salesforce GBR122 Salesforce USA326 Salesforce USA646 Salesforce DEU46 Salesforce GBR74 Salesforce GBR50 Salesforce USA842 Salesforce DEU100 Salesforce USA606 Salesforce USA572 Salesforce USA286 Salesforce USA456 Salesforce GBR70 Salesforce USA474 Salesforce USA352 Salesforce USA638 Salesforce USA464 Salesforce USA566 Salesforce USA700 Salesforce USA238 Salesforce DEU124 Salesforce USA414 Salesforce USA738 Salesforce USA726 Salesforce USA684 Salesforce GBR66 Salesforce USA358 Salesforce USA494 Salesforce USA430 Salesforce USA628 Salesforce GBR82 Salesforce USA324 Salesforce USA640 Salesforce USA554 Salesforce GBR100 Salesforce USA602 Salesforce DEU122 Salesforce USA730 Salesforce DEU94 Salesforce USA630 Salesforce ITA26 Salesforce 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Salesforce IND132 Salesforce JPN140 Salesforce IND78 Salesforce IND62 Salesforce JPN146 Salesforce AUS68 Salesforce CAN38 Salesforce SWE50 Salesforce SWE46 Salesforce SWE74 Salesforce SWE38 Salesforce SWE26 Salesforce SWE40 Salesforce SWE22 Salesforce SWE52 Salesforce SWE114 Salesforce SWE24 Salesforce SWE8 Salesforce SWE12 Salesforce SWE18 Salesforce SWE84 Salesforce SWE48 Salesforce SWE112 Salesforce SWE58 Salesforce SWE62 Salesforce SWE54 Salesforce SWE72 Salesforce SWE56 Salesforce SWE16 Salesforce SWE76 Salesforce SWE100 Salesforce SWE82 Salesforce SWE20 Salesforce SWE34 Salesforce SWE70 Salesforce SWE68 Salesforce SWE78 Salesforce SWE98 Salesforce SWE106 Salesforce SWE80 Salesforce SWE64 Salesforce SWE36 Salesforce SWE14 Salesforce SWE122 Salesforce SWE10 Salesforce SWE42 Salesforce SWE118 Salesforce SWE32 Salesforce SWE108

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Latest Updates ( sorted recent to last )

UPDATE 4 months ago - at 12/17/2025 05:17PM

Upon further investigation, we have determined that the impacted experience is broader than initially understood. Customers may encounter HTTP 503 errors when attempting to use any service appointment bundling features (including but not limited to bundling, unbundling, status update bundle, or bundle member service appointment), rather than only impacting bundling and unbundling, as initially stated.

We will provide an update within 30 minutes, or sooner if additional information becomes available.

UPDATE 4 months ago - at 12/17/2025 04:08PM

We are implementing an improvised configuration code change in the new permanent fix forward with a staggered deployment. As deployment of the fix progresses, immediate validation will take place to confirm that services are returning to normal.

We will provide an update within 30 minutes, or sooner if additional information becomes available.

UPDATE 4 months ago - at 12/17/2025 03:25PM

Upon further investigation, we have determined that the start time of impact is different than initially understood. We have now revised the start time to 06:59 UTC to more accurately reflect the time customers may have begun to experience the impact. We apologize for any confusion caused by this.

UPDATE 4 months ago - at 12/17/2025 03:19PM

We have reverted the configuration change and have redeployed the change. However, post-deployment validation reveals that the service is still not fully restored, as the container services terminate shortly after startup.

We are troubleshooting ‌deployment verification failures. Preparations are underway to redeploy once the cause of the failure is confirmed and addressed.

Investigations have also highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We will provide an update within 30 minutes, or sooner if additional information becomes available.

UPDATE 4 months ago - at 12/17/2025 02:28PM

Investigations have highlighted that the impact radius is narrower than initially understood. We will now remove any instances that have not experienced an impact, and these will no longer receive communications about this incident going forward. Impacted instances will continue to be updated. We apologize for any inconvenience caused.

UPDATE 4 months ago - at 12/17/2025 02:04PM

We have identified that a configuration change implemented yesterday is the cause of the issue. This change prevented new service components from starting correctly and resulted in the bundling service becoming unavailable.

We're working on reverting the configuration change and will closely monitor the progress. We will provide an update within 30 minutes, or sooner if additional information becomes available.

UPDATE 4 months ago - at 12/17/2025 01:27PM

We are investigating a feature disruption impacting Field Service Scheduling across multiple regions. Customers may get 503 errors when trying to bundle or unbundle service appointments. This will stop scheduling actions from working.

The issue appears to be related to the Bundle Manager Service, where certain service PODs are not responding as expected. A recent deployment was initially thought to be the trigger of the issue. A rollback of the deployment did not resolve the issue. We are exploring multiple paths to resolution.

Investigations have also highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We will provide an update within 30 minutes, or sooner if additional information becomes available.

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