Outage in Salesforce

Feature Degradation

Resolved Minor
December 17, 2025 - Started about 16 hours ago - Lasted about 3 hours

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce IND16S Salesforce JPN2S Salesforce IND4S Salesforce IND2S Salesforce JPN4S Salesforce IND18S Salesforce CAN2S Salesforce CAN4S Salesforce USA2S Salesforce USA3S Salesforce DEU2S Salesforce DEU4S Salesforce BRA2S Salesforce BRA4S Salesforce SGP2S Salesforce SGP4S Salesforce FRA2S Salesforce FRA4S Salesforce CAN6S Salesforce CAN8S Salesforce JPN6S Salesforce JPN8S Salesforce JPN10S Salesforce JPN12S Salesforce USA8S Salesforce USA20S Salesforce USA22S Salesforce IND14S Salesforce IND10S Salesforce IND20S Salesforce IND22S Salesforce DEU6S Salesforce DEU8S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN24S Salesforce JPN28S Salesforce FRA6S Salesforce FRA8S Salesforce FRA12S Salesforce FRA24S Salesforce SGP6S Salesforce SGP8S Salesforce BRA6S Salesforce BRA8S Salesforce IND12S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce CAN20S Salesforce DEU20S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA60S Salesforce USA62S Salesforce GBR4S Salesforce GBR2S Salesforce KOR2S Salesforce KOR4S Salesforce SWE2S Salesforce SWE4S Salesforce CS252 Salesforce CS251 Salesforce DEU48S Salesforce DEU50S Salesforce CS246 Salesforce CS238 Salesforce CS249 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS241 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS242 Salesforce CS257 Salesforce ARE2S Salesforce ARE4S Salesforce ARE6 Salesforce CHE2S Salesforce CHE4S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce CS290 Salesforce CS314 Salesforce CS315 Salesforce DEU62S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR60S Salesforce GBR62S Salesforce IDN2S Salesforce IDN4S Salesforce ITA2S Salesforce ITA4S Salesforce SWE28S Salesforce SWE2S Salesforce SWE44S Salesforce SWE4S Salesforce SWE6S Salesforce USA224S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA366S Salesforce USA432S Salesforce USA434S Salesforce USA446S Salesforce USA448S Salesforce USA490S Salesforce USA80S Salesforce BRA54S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CS291 Salesforce CS293 Salesforce CS294 Salesforce CS295 Salesforce CS311 Salesforce CS312 Salesforce CS313 Salesforce CS321 Salesforce CS328 Salesforce CS332 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344 Salesforce DEU104S Salesforce DEU114S Salesforce DEU116S Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR90S Salesforce GBR92S Salesforce ISR2S Salesforce ISR4S Salesforce ITA22S Salesforce ITA32S Salesforce SWE120S Salesforce SWE60S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA202S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA750S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA786S Salesforce USA792S Salesforce USA804S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA900S Salesforce USA902S Salesforce USA916S

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Latest Updates ( sorted recent to last )
IMPACTRADIUSINCREASE about 13 hours ago - at 12/17/2025 09:58PM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE about 13 hours ago - at 12/17/2025 09:22PM

We have completed the rollback for the majority of instances, and some customers should now observe services returning. We are working to complete the remaining instances and are closely monitoring the progress.

We’ll provide an update once the remaining instances are rolled back or sooner if additional information becomes available.

UPDATE about 15 hours ago - at 12/17/2025 07:31PM

We're aware of an issue affecting Agentforce functionality on sandbox environments. Customers may be unable to access Agent Creator and Agent Builder, including the asset library for topics and actions.

We have identified this issue is caused by a recent release and have confirmed that rolling back resolves the issue. We are now working to roll back the affected sandbox instances to restore service.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

Latest Salesforce outages

Performance Degradation - about 12 hours ago
Feature Disruption - about 22 hours ago
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