Outage in Salesforce

Feature Degradation

Resolved Minor
December 21, 2025 - Started about 4 hours ago - Lasted about 2 hours

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

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Latest Updates ( sorted recent to last )
UPDATE about 3 hours ago - at 12/21/2025 08:44AM

We are continuing to implement the fix and monitor requests made by the service. Initial reports are positive; however, the team continues to perform additional tests and validations.
We’ll provide an update upon significant update, or sooner if additional information becomes available.

UPDATE about 3 hours ago - at 12/21/2025 08:09AM

We have identified a connectivity issue that is preventing service requests from being completed. We're actively working to restore full functionality.
We'll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 4 hours ago - at 12/21/2025 07:32AM

We became aware of a feature degradation on December 21, 2025, at 05:40 UTC, affecting a subset of users using AI services. We identified a configuration issue that prevented certain AI capabilities from functioning properly, and users may experience a failure and not receive a response from the service.
We've identified a potential trigger of the issue blocking service requests and are continuing to work to restore full functionality.
We'll provide an update in 30 minutes or sooner if additional information becomes available.

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