Outage in Salesforce
Field Service - Scheduling - Feature Disruption
Resolved Major
January 12, 2026 - Started 27 days ago
- Lasted about 5 hours
Incident Report
There's a feature disruption impacting Field Service Scheduling functionality within Salesforce, and we're working to resolve it. During this time, customers are unable to schedule appointments, run optimization requests, or perform scheduling actions such as appointment booking, Get Candidates, Drag & Drop or resource assignment through the platform. We're investigating the issue and will share an update in 30 minutes or sooner if new information becomes available.
Components affected
Salesforce DEU2S Salesforce DEU4S Salesforce DEU6S Salesforce DEU8S Salesforce DEU10S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce FRA34 Salesforce DEU36 Salesforce DEU38 Salesforce DEU20S Salesforce DEU46 Salesforce DEU48S Salesforce DEU50S Salesforce DEU52 Salesforce CHE6 Salesforce DEU54 Salesforce DEU56 Salesforce DEU58 Salesforce DEU60 Salesforce DEU62S Salesforce GBR34 Salesforce GBR50 Salesforce GBR56 Salesforce GBR68 Salesforce GBR72 Salesforce SWE12 Salesforce SWE16 Salesforce SWE18 Salesforce SWE46 Salesforce DEU100 Salesforce DEU102 Salesforce DEU104S Salesforce DEU106 Salesforce DEU108 Salesforce DEU110 Salesforce DEU112 Salesforce DEU114S Salesforce DEU116S Salesforce DEU118 Salesforce DEU120 Salesforce DEU122 Salesforce DEU124 Salesforce DEU126 Salesforce DEU128 Salesforce DEU66 Salesforce DEU68 Salesforce DEU70 Salesforce DEU72 Salesforce DEU74 Salesforce DEU76 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU90 Salesforce DEU92 Salesforce DEU94 Salesforce DEU96 Salesforce EU49 Salesforce EU51 Salesforce FRA52 Salesforce FRA56 Salesforce FRA70 Salesforce FRA80 Salesforce FRA88 Salesforce GBR100 Salesforce GBR118 Salesforce GBR120 Salesforce GBR124 Salesforce GBR84 Salesforce GBR86 Salesforce ITA8 Salesforce SWE118 Salesforce SWE50 Salesforce SWE66 Salesforce SWE68 Salesforce SWE72 Salesforce SWE76 Salesforce SWE82 Salesforce SWE84 Salesforce SWE88S Salesforce SWE92S Salesforce SWE98Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
27 days ago - at 01/12/2026 12:15PM
The service performance has improved and the majority of customers can now use the scheduling feature. A small subset of customers may still experience brief delays, but overall, the service is operating normally. We are reviewing a recent weekend update to determine whether it contributed to the issue and will continue monitoring and analyzing to prevent a recurrence.
Additional instances have been identified under impact, and we've updated the posting to reflect the same.
We’ll provide an update when any new additional information becomes available.
UPDATE
27 days ago - at 01/12/2026 11:15AM
Some customers have reported that the service is operating normally, while others continue to observe intermittent errors and timeouts. We will continue to monitor the service to ensure that the issue resolves for all affected customers.
Additional instances have been identified under impact, and we've updated the posting to reflect the same.
We’ll provide an update in 60 minutes or sooner when the information becomes available.
UPDATE
27 days ago - at 01/12/2026 10:39AM
High memory utilization resulted in connection limits being reached. We have increased capacity and are seeing improved performance. We'll continue to monitor until service returns to normal operating levels.
We’ll provide an update in 30 minutes or sooner when the information becomes available.
UPDATE
27 days ago - at 01/12/2026 10:18AM
Additional instances have been identified under impact, and we've updated the posting to reflect the same.
IMPACTRADIUSINCREASE
27 days ago - at 01/12/2026 10:12AM
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
UPDATE
27 days ago - at 01/12/2026 10:09AM
A subset of customers in the EU region are experiencing timeouts when using the Field Service Scheduling service. Affected customers may receive HTTP 503 errors along with connection and timeout errors, and may not be able to perform async field service scheduling.
We’ll provide an update in 30 minutes or sooner when the information becomes available.
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