Outage in Salesforce
Marketing Cloud Engagement Feature Degradation
Minor
January 22, 2026 - Started 1 day ago
Incident Report
The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB463 Salesforce DB11199 Salesforce DB11259 Salesforce DB49 Salesforce DB7013 Salesforce DB11029 Salesforce DB11196 Salesforce DB50241 Salesforce DB50202 Salesforce DB12102 Salesforce DB3 Salesforce DB20 Salesforce DB7012 Salesforce DB7049 Salesforce DB7075 Salesforce DB11026 Salesforce DB11103 Salesforce DB50112 Salesforce DB6012 Salesforce DB50129 Salesforce DB10193 Salesforce DB50153 Salesforce DB80 Salesforce DB804 Salesforce DB11232 Salesforce DB11391 Salesforce DB11433 Salesforce DB11475 Salesforce DB50068 Salesforce DB50169 Salesforce DB50201 Salesforce DB50242 Salesforce DB50268 Salesforce DB50297 Salesforce DB4 Salesforce DB44 Salesforce DB52 Salesforce DB7014 Salesforce DB7027 Salesforce DB7050 Salesforce DB7056 Salesforce DB7104 Salesforce DB10008 Salesforce DB11104 Salesforce DB7124 Salesforce DB11181 Salesforce DB11337 Salesforce DB92 Salesforce DB50062 Salesforce DB7137 Salesforce DB5 Salesforce DB23 Salesforce DB83 Salesforce DB136 Salesforce DB409 Salesforce DB432 Salesforce DB605 Salesforce DB621 Salesforce DB7015 Salesforce DB7020 Salesforce DB7033 Salesforce DB7052 Salesforce DB7063 Salesforce DB7105 Salesforce DB10009 Salesforce DB10022 Salesforce DB10052 Salesforce DB10058 Salesforce DB10066 Salesforce DB10075 Salesforce DB10081 Salesforce DB10089 Salesforce DB10097 Salesforce DB10104 Salesforce DB10110 Salesforce DB10118 Salesforce DB10125 Salesforce DB10132 Salesforce DB10142 Salesforce DB10160 Salesforce DB50050 Salesforce DB7070 Salesforce DB10086 Salesforce DB11105 Salesforce DB11036 Salesforce DB7125 Salesforce DB11202 Salesforce DB50148 Salesforce DB94 Salesforce DB11055 Salesforce DB50171 Salesforce DB50248 Salesforce DB11123 Salesforce DB10043 Salesforce DB6009 Salesforce DB11133 Salesforce DB6 Salesforce DB38 Salesforce DB62 Salesforce DB72 Salesforce DB112 Salesforce DB117 Salesforce DB137 Salesforce DB455 Salesforce DB647 Salesforce DB672 Salesforce DB710 Salesforce DB713 Salesforce DB716 Salesforce DB736 Salesforce DB7016 Salesforce DB7045 Salesforce DB50002 Salesforce DB11057 Salesforce DB50127 Salesforce DB11144 Salesforce DB95 Salesforce DB10192 Salesforce DB11034 Salesforce DB50265 Salesforce DB11053 Salesforce DB7126 Salesforce DB7 Salesforce DB113 Salesforce DB7017 Salesforce DB7039 Salesforce DB7066 Salesforce DB7101 Salesforce DB10004 Salesforce DB10038 Salesforce DB10054 Salesforce DB10061 Salesforce DB10121 Salesforce DB50013 Salesforce DB50010 Salesforce DB11304 Salesforce DB9 Salesforce DB66 Salesforce DB7018 Salesforce DB7040 Salesforce DB7067 Salesforce DB7079 Salesforce DB7085 Salesforce DB7102 Salesforce DB7108 Salesforce DB10005 Salesforce DB10012 Salesforce DB10018 Salesforce DB10048 Salesforce DB10078 Salesforce DB10084 Salesforce DB10093 Salesforce DB10101 Salesforce DB10107 Salesforce DB10114 Salesforce DB10122 Salesforce DB10128 Salesforce DB10138 Salesforce DB10146 Salesforce DB10165 Salesforce DB10179 Salesforce DB11008 Salesforce DB50006 Salesforce DB50032 Salesforce DB417 Salesforce DB10163 Salesforce DB50075 Salesforce DB50014 Salesforce DB11060 Salesforce DB11042 Salesforce DB50087 Salesforce DB11310 Salesforce DB96 Salesforce DB7132 Salesforce DB11253 Salesforce DB11403 Salesforce DB50290 Salesforce DB10 Salesforce DB7021 Salesforce DB7064 Salesforce DB7071 Salesforce DB50211 Salesforce DB50233 Salesforce DB50254 Salesforce DB50099 Salesforce DB11078 Salesforce DB11084 Salesforce DB11129 Salesforce DB11388 Salesforce DB98 Salesforce DB11051 Salesforce DB11406 Salesforce DB11457 Salesforce DB12 Salesforce DB7022 Salesforce DB7065 Salesforce DB7078 Salesforce DB7084 Salesforce DB7106 Salesforce DB10011 Salesforce DB10024 Salesforce DB10037 Salesforce DB10046 Salesforce DB10068 Salesforce DB10077 Salesforce DB10083 Salesforce DB10091 Salesforce DB10099 Salesforce DB10127 Salesforce DB10136 Salesforce DB10161 Salesforce DB50057 Salesforce DB10148 Salesforce DB50257 Salesforce DB6013 Salesforce DB11081 Salesforce DB11102 Salesforce DB10198 Salesforce DB100 Salesforce DB11015 Salesforce DB11262 Salesforce DB11325 Salesforce DB50142 Salesforce DB50219 Salesforce DB50247 Salesforce DB13 Salesforce DB30 Salesforce DB41 Salesforce DB51 Salesforce DB69 Salesforce DB74 Salesforce DB97 Salesforce DB118 Salesforce DB138 Salesforce DB429 Salesforce DB601 Salesforce DB625 Salesforce DB730 Salesforce DB747 Salesforce DB7023 Salesforce DB7034 Salesforce DB7092 Salesforce DB7107 Salesforce DB10017 Salesforce DB10032 Salesforce DB10047 Salesforce DB10069 Salesforce DB10092 Salesforce DB10100 Salesforce DB10106 Salesforce DB10113 Salesforce DB10137 Salesforce DB10145 Salesforce DB7119 Salesforce DB7122 Salesforce DB50011 Salesforce DB11122 Salesforce DB11135 Salesforce DB50083 Salesforce DB50178 Salesforce DB132 Salesforce DB6015 Salesforce DB11397 Salesforce DB50020 Salesforce DB50064 Salesforce DB50149 Salesforce DB50272 Salesforce DB50203 Salesforce DB15 Salesforce DB31 Salesforce DB65 Salesforce DB75 Salesforce DB101 Salesforce DB119 Salesforce DB415 Salesforce DB7026 Salesforce DB7036 Salesforce DB7080 Salesforce DB7116 Salesforce DB10013 Salesforce DB10033 Salesforce DB10049 Salesforce DB10063 Salesforce DB10071 Salesforce DB10079 Salesforce DB10085 Salesforce DB10094 Salesforce DB10115 Salesforce DB10123 Salesforce DB10130 Salesforce DB10168 Salesforce DB10186 Salesforce DB50000 Salesforce DB50007 Salesforce DB50033 Salesforce DB10129 Salesforce DB10134 Salesforce DB7123 Salesforce DB50017 Salesforce DB11126 Salesforce DB50040 Salesforce DB50084 Salesforce DB151 Salesforce DB11006 Salesforce DB11058 Salesforce DB11124 Salesforce DB50079 Salesforce DB50130 Salesforce DB50212 Salesforce DB11021 Salesforce DB50227 Salesforce DB50274 Salesforce DB11147 Salesforce DB50259 Salesforce DB16 Salesforce DB89 Salesforce DB115 Salesforce DB135 Salesforce DB418 Salesforce DB442 Salesforce DB616 Salesforce DB636 Salesforce DB656 Salesforce DB667 Salesforce DB674 Salesforce DB684 Salesforce DB706 Salesforce DB709 Salesforce DB719 Salesforce DB727 Salesforce DB752 Salesforce DB7028 Salesforce DB7083 Salesforce DB7099 Salesforce DB7112 Salesforce DB10002 Salesforce DB10010 Salesforce DB10045 Salesforce DB10082 Salesforce DB10098 Salesforce DB10119 Salesforce DB10126 Salesforce DB10135 Salesforce DB50052 Salesforce DB10180 Salesforce DB11100 Salesforce DB11044 Salesforce DB10191 Salesforce DB50018 Salesforce DB11132 Salesforce DB50082 Salesforce DB50501 Salesforce DB152 Salesforce DB11011 Salesforce DB11128 Salesforce DB11292 Salesforce DB11328 Salesforce DB50065 Salesforce DB50154 Salesforce DB50223 Salesforce DB50267 Salesforce DB50239 Salesforce DB17 Salesforce DB26 Salesforce DB47 Salesforce DB78 Salesforce DB91 Salesforce DB435 Salesforce DB7029 Salesforce DB7047 Salesforce DB7054 Salesforce DB7060 Salesforce DB7073 Salesforce DB11108 Salesforce DB7121 Salesforce DB50115 Salesforce DB50036 Salesforce DB50061 Salesforce DB50090 Salesforce DB153 Salesforce DB11013 Salesforce DB11079 Salesforce DB11478 Salesforce DB50086 Salesforce DB7140 Salesforce DB18 Salesforce DB68 Salesforce DB400 Salesforce DB633 Salesforce DB648 Salesforce DB665 Salesforce DB695 Salesforce DB708 Salesforce DB7031 Salesforce DB7037 Salesforce DB7044 Salesforce DB7069 Salesforce DB7097 Salesforce DB7110 Salesforce DB10021 Salesforce DB10051 Salesforce DB10057 Salesforce DB10073 Salesforce DB50016 Salesforce DB11066 Salesforce DB50039 Salesforce DB50066 Salesforce DB413 Salesforce DB11142 Salesforce DB11214 Salesforce DB11355 Salesforce DB50008 Salesforce DB50055 Salesforce DB50088 Salesforce DB50225 Salesforce DB50270 Salesforce DB7133 Salesforce DB50214 Salesforce DB19 Salesforce DB414 Salesforce DB618 Salesforce DB639 Salesforce DB655 Salesforce DB688 Salesforce DB711 Salesforce DB724 Salesforce DB741 Salesforce DB758 Salesforce DB784 Salesforce DB6003 Salesforce DB7035 Salesforce DB7115 Salesforce DB10026 Salesforce DB10055 Salesforce DB10062 Salesforce DB10070 Salesforce DB50051 Salesforce DB50058 Salesforce DB11134 Salesforce DB428 Salesforce DB10007 Salesforce DB11032 Salesforce DB11082 Salesforce DB11220 Salesforce DB11334 Salesforce DB50160 Salesforce DB10202 Salesforce DB157 Salesforce DB22 Salesforce DB32 Salesforce DB58 Salesforce DB70 Salesforce DB120 Salesforce DB408 Salesforce DB449 Salesforce DB603 Salesforce DB626 Salesforce DB649 Salesforce DB660 Salesforce DB689 Salesforce DB696 Salesforce DB712 Salesforce DB715 Salesforce DB734 Salesforce DB762 Salesforce DB795 Salesforce DB6005 Salesforce DB7041 Salesforce DB7048 Salesforce DB7094 Salesforce DB10019 Salesforce DB10040 Salesforce DB50102 Salesforce DB50060 Salesforce DB11141 Salesforce DB441 Salesforce DB10060 Salesforce DB11083 Salesforce DB11167 Salesforce DB11238 Salesforce DB11358 Salesforce DB11439 Salesforce DB50056 Salesforce DB50077 Salesforce DB50128 Salesforce DB50197 Salesforce DB50293 Salesforce DB154 Salesforce DB50250 Salesforce DB12012 Salesforce DB25 Salesforce DB54 Salesforce DB67 Salesforce DB71 Salesforce DB90 Salesforce DB434 Salesforce DB651 Salesforce DB668 Salesforce DB680 Salesforce DB697 Salesforce DB775 Salesforce DB786 Salesforce DB801 Salesforce DB6007 Salesforce DB7043 Salesforce DB7081 Salesforce DB7087 Salesforce DB7109 Salesforce DB10034 Salesforce DB10056 Salesforce DB10064 Salesforce DB10072 Salesforce DB10080 Salesforce DB10087 Salesforce DB10095 Salesforce DB10102 Salesforce DB10108 Salesforce DB10116 Salesforce DB10124 Salesforce DB10131 Salesforce DB50001 Salesforce DB50009 Salesforce DB11014 Salesforce DB50063 Salesforce DB11136 Salesforce DB50114 Salesforce DB461 Salesforce DB11158 Salesforce DB11226 Salesforce DB50100 Salesforce DB50151 Salesforce DB50187 Salesforce DB50273 Salesforce DB10204 Salesforce DB7138 Salesforce DB27 Salesforce DB64 Salesforce DB79 Salesforce DB7053 Salesforce DB11018 Salesforce DB11137 Salesforce DB634 Salesforce DB10195 Salesforce DB11040 Salesforce DB11274 Salesforce DB50101 Salesforce DB50190 Salesforce DB10207 Salesforce DB12000 Salesforce DB33 Salesforce DB59 Salesforce DB76 Salesforce DB443 Salesforce DB631 Salesforce DB739 Salesforce DB756 Salesforce DB777 Salesforce DB7076 Salesforce DB7082 Salesforce DB10187 Salesforce DB11069 Salesforce DB11150 Salesforce DB694 Salesforce DB11050 Salesforce DB11373 Salesforce DB11454 Salesforce DB50195 Salesforce DB50205 Salesforce DB50215 Salesforce DB50184 Salesforce DB50253 Salesforce DB12001 Salesforce DB50264 Salesforce DB34 Salesforce DB60 Salesforce DB77 Salesforce DB116 Salesforce DB411 Salesforce DB453 Salesforce DB607 Salesforce DB654 Salesforce DB686 Salesforce DB704 Salesforce DB742 Salesforce DB753 Salesforce DB772 Salesforce DB781 Salesforce DB7086 Salesforce DB10006 Salesforce DB10027 Salesforce DB7118 Salesforce DB50108 Salesforce DB11038 Salesforce DB50113 Salesforce DB721 Salesforce DB11295 Salesforce DB50037 Salesforce DB50122 Salesforce DB50217 Salesforce DB10205 Salesforce DB50251 Salesforce DB12003 Salesforce DB718 Salesforce DB40 Salesforce DB63 Salesforce DB7088 Salesforce DB10000 Salesforce DB10029 Salesforce DB10042 Salesforce DB10065 Salesforce DB10088 Salesforce DB10096 Salesforce DB10103 Salesforce DB10109 Salesforce DB10117 Salesforce DB10141 Salesforce DB10171 Salesforce DB11009 Salesforce DB7120 Salesforce DB11041 Salesforce DB725 Salesforce DB11107 Salesforce DB11409 Salesforce DB50271 Salesforce DB50256 Salesforce DB12006 Salesforce DB42 Salesforce DB57 Salesforce DB82 Salesforce DB88 Salesforce DB134 Salesforce DB430 Salesforce DB447 Salesforce DB774 Salesforce DB785 Salesforce DB7006 Salesforce DB7089 Salesforce DB7098 Salesforce DB10001 Salesforce DB10014 Salesforce DB10044 Salesforce DB11025 Salesforce DB11016 Salesforce DB11063 Salesforce DB7127 Salesforce DB6014 Salesforce DB728 Salesforce DB11143 Salesforce DB11244 Salesforce DB11466 Salesforce DB50012 Salesforce DB12007 Salesforce DB11153 Salesforce DB11217 Salesforce DB798 Salesforce DB11175 Salesforce DB11247 Salesforce DB55 Salesforce DB86 Salesforce DB412 Salesforce DB445 Salesforce DB7091 Salesforce DB7113 Salesforce DB10016 Salesforce DB11027 Salesforce DB11020 Salesforce DB11085 Salesforce DB50198 Salesforce DB50294 Salesforce DB50230 Salesforce DB12009 Salesforce DB11151 Salesforce DB50502 Salesforce DB803 Salesforce DB11370 Salesforce DB11451 Salesforce DB50105 Salesforce DB50296 Salesforce DB84 Salesforce DB122 Salesforce DB141 Salesforce DB421 Salesforce DB7095 Salesforce DB7117 Salesforce DB10020 Salesforce DB10041 Salesforce DB10050 Salesforce DB11028 Salesforce DB50078 Salesforce DB50070 Salesforce DB50226 Salesforce DB85 Salesforce DB123 Salesforce DB422 Salesforce DB444 Salesforce DB608 Salesforce DB632 Salesforce DB664 Salesforce DB7103 Salesforce DB10028 Salesforce DB11154 Salesforce DB50091 Salesforce DB6006 Salesforce DB11054 Salesforce DB11256 Salesforce DB11298 Salesforce DB11436 Salesforce DB50176 Salesforce DB50229 Salesforce DB12015 Salesforce DB87 Salesforce DB114 Salesforce DB7111 Salesforce DB10035 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DB51081 Salesforce DB12292 Salesforce DB51050 Salesforce DB12304 Salesforce DB12319 Salesforce DB12322 Salesforce DB12388 Salesforce DB51077 Salesforce DB12397 Salesforce DB51080 Salesforce DB51083 Salesforce DB51087 Salesforce DB12328 Salesforce DB12406 Salesforce DB50509 Salesforce DB51084 Salesforce DB12331 Salesforce DB12415 Salesforce DB51090 Salesforce DB12424 Salesforce DB7160 Salesforce DB10219 Salesforce DB51092 Salesforce DB12433 Salesforce DB7158 Salesforce DB7159 Salesforce DB10218 Salesforce DB12184 Salesforce DB13001 Salesforce DB165 Salesforce DB465 Salesforce DB7155 Salesforce DB12442 Salesforce DB50513 Salesforce DB51095 Salesforce DB10210 Salesforce DB10212 Salesforce DB10217 Salesforce DB10222 Salesforce DB10225 Salesforce DB10226 Salesforce DB11112 Salesforce DB11185 Salesforce DB11263 Salesforce DB12232 Salesforce DB12238 Salesforce DB12256 Salesforce DB12349 Salesforce DB12355 Salesforce DB12358 Salesforce DB12451 Salesforce DB12460 Salesforce DB12469 Salesforce 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Salesforce DB13181 Salesforce DB13183 Salesforce DB13184 Salesforce DB13186 Salesforce DB13189 Salesforce DB13192 Salesforce DB13195 Salesforce DB13196 Salesforce DB13198 Salesforce DB13201 Salesforce DB13204 Salesforce DB13265 Salesforce DB168 Salesforce DB169 Salesforce DB170 Salesforce DB171 Salesforce DB175 Salesforce DB468 Salesforce DB470 Salesforce DB50282 Salesforce DB50517 Salesforce DB50518 Salesforce DB50519 Salesforce DB50521 Salesforce DB50522 Salesforce DB50523 Salesforce DB50524 Salesforce DB51125 Salesforce DB51134 Salesforce DB51135 Salesforce DB51143 Salesforce DB51152 Salesforce DB51153 Salesforce DB51156 Salesforce DB51159 Salesforce DB51162 Salesforce DB51165 Salesforce DB51168 Salesforce DB51169 Salesforce DB51193 Salesforce DB51198 Salesforce DB51201 Salesforce DB51202 Salesforce DB51204 Salesforce DB51205 Salesforce DB51207 Salesforce DB51210 Salesforce DB51211 Salesforce DB51213 Salesforce DB6030 Salesforce DB6031 Salesforce DB6032 Salesforce DB7165 Salesforce DB7166 Salesforce DB7167 Salesforce DB7168 Salesforce DB7169 Salesforce DB7170 Salesforce DB7171 Salesforce DB7172 Salesforce DB7173 Salesforce DB7174 Salesforce DB7175 Salesforce DB7176 Salesforce DB7177 Salesforce DB7178 Salesforce DB7179Need to monitor Salesforce outages?
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Latest Updates ( sorted recent to last )
UPDATE
about 8 hours ago - at 01/23/2026 05:58AM
The engineering teams have identified the root cause of the issue and are currently developing a fix.
Until the fix is fully deployed, customers may receive proactive monitoring and Alert Manager notifications of triggered sends failing. To resume any high-priority, interrupted triggered send jobs, customers can manually republish them.
We'll share another update as soon as further information becomes available.
UPDATE
about 11 hours ago - at 01/23/2026 03:04AM
The tokenization rollout is now complete across all Stacks with the partial fix being applied to all databases on Stack 51 as of 02:36 UTC.
Our teams are still actively working to troubleshoot the cause of the email delivery issues.
We'll share another update as soon as further information becomes available.
UPDATE
about 11 hours ago - at 01/23/2026 02:38AM
As of 01:37 UTC, the partial fix has been applied to all DBs on Stack 6.
As of 01:55 UTC, the partial fix has been applied to all DBs on Stack 12.
As of 02:15 UTC, the partial fix has been applied to all DBs on Stack 13.
We'll begin rolling out the partial fix to Stack 51 shortly. During the rollout, triggered sends may stop, and customers may receive alerts from Alert Manager and proactive monitoring that their sends aren't working. Customers can republish any interrupted jobs that need prioritization after the partial fix has been applied.
We'll provide another update as soon as we have more information to share.
UPDATE
about 16 hours ago - at 01/22/2026 09:37PM
While the fix we are rolling out to the DBs referenced in the following Trust posts is allowing more email delivery successes to some mailbox providers, further monitoring and analysis indicates that error rates remain elevated.
https://status.salesforce.com/incidents/20003607
https://status.salesforce.com/incidents/20003608
https://status.salesforce.com/incidents/20003609
https://status.salesforce.com/incidents/20003610
https://status.salesforce.com/incidents/20003611
The instances in these posts have been reincorporated into this incident. Updates for all impacted instances will be posted here going forward. As this partial fix does provide some relief, we will continue to roll this out to the remaining impacted DBs.
As of 20:06 UTC, the partial fix has been applied to all DBs on Stack 11.
As of 20:38 UTC, the partial fix has been applied to all DBs on Stack 50.
Our teams are continuing to troubleshoot and isolate the trigger of the email delivery issues. We'll provide another update as soon as we have more information to share.
UPDATE
about 16 hours ago - at 01/22/2026 09:37PM
We will begin rolling out the partial fix to Stack 4 shortly. During the rollout, triggered sends may stop, and customers may receive alerts from Alert Manager and proactive monitoring that their sends are not working. These alerts can be ignored.
We'll provide another update as soon as we have more information to share.
UPDATE
about 16 hours ago - at 01/22/2026 09:37PM
As of 21:34 UTC, the partial fix has been applied to all DBs on Stack 4.
Our teams are continuing to troubleshoot and isolate the trigger of the email delivery issues. We'll provide another update as soon as we have more information to share.
UPDATE
about 18 hours ago - at 01/22/2026 07:57PM
We will begin rolling out the fix to Stack 11 shortly. During the rollout, triggered sends may stop, and customers may receive alerts from Alert Manager and proactive monitoring that their sends are not working. These alerts can be ignored.
We'll provide another update as soon as we have more information to share.
UPDATE
about 18 hours ago - at 01/22/2026 07:51PM
As of 19:21 UTC, a fix has been applied to all DBs on Stack 7. Email delivery to certain mailbox provider domains should now be functioning as expected. All Stack 7 DBs will be removed from this posting going forward. Please see the following dedicated posting: https://status.salesforce.com/incidents/20003611.
We’re continuing to apply the fix to the remaining impacted DBs in a staggered manner. During the rollout, triggered sends may stop, and customers may receive alerts from Alert Manager and proactive monitoring that their sends are not working. These alerts can be ignored. We apologize for the continued impact and will notify you as we make progress.
UPDATE
about 18 hours ago - at 01/22/2026 07:37PM
As of 19:21 UTC, a fix has been applied to all DBs on Stack 5. Email delivery to certain mailbox provider domains should now be functioning as expected. All Stack 5 DBs will be removed from this posting going forward. Please see the following dedicated posting: https://status.salesforce.com/incidents/20003610.
We’re continuing to apply the fix to the remaining impacted DBs in a staggered manner. We apologize for the continued impact and will notify you as we make progress.
UPDATE
about 18 hours ago - at 01/22/2026 07:32PM
As of 18:42 UTC, a fix has been applied to all DBs on Stack 8. Email delivery to certain mailbox provider domains should now be functioning as expected. All Stack 8 DBs will be removed from this posting going forward. Please see the following dedicated posting: https://status.salesforce.com/incidents/20003609.
We’re continuing to apply the fix to the remaining impacted DBs in a staggered manner. We apologize for the continued impact and will notify you as we make progress.
UPDATE
about 19 hours ago - at 01/22/2026 06:13PM
As of 17:38 UTC, a fix has been applied to all DBs on Stack 10. Email delivery to certain mailbox provider domains should now be functioning as expected. All Stack 10 DBs will be removed from this posting going forward. Please see the following dedicated posting: https://status.salesforce.com/incidents/20003608.
We’re continuing to apply the fix to the remaining impacted DBs in a staggered manner. We apologize for the continued impact and will notify you as we make progress.
UPDATE
about 21 hours ago - at 01/22/2026 04:57PM
We will begin rolling out the fix to Stack 10 shortly. During the rollout, triggered sends may stop, and customers may receive alerts from Alert Manager and proactive monitoring that their sends are not working. These alerts can be ignored.
We'll provide another update as soon as we have more information to share.
UPDATE
about 22 hours ago - at 01/22/2026 03:39PM
As of 11:34 UTC, a fix has been applied to all DBs on Stack 1. Email delivery to certain mailbox provider domains should now be functioning as expected. All Stack 1 DBs will be removed from this posting going forward. Please see the following dedicated posting: https://status.salesforce.com/incidents/20003607.
We’re continuing to apply the fix to the remaining impacted DBs in a staggered manner. We apologize for the continued impact and will notify you as we make progress.
UPDATE
1 day ago - at 01/22/2026 10:28AM
We continue to work on preparing a fix, which will resolve the issue. Once prepared, the fix will be tested and once validated will be rolled out to impacted Stacks in a staggered manner.
We'll provide an update as soon as we have more information to share.
UPDATE
1 day ago - at 01/22/2026 09:10AM
We have determined that a recent code change caused a configuration conflict with our third-party provider. We're preparing a fix, which will resolve the issue.
We'll provide an update in 120 minutes or sooner as additional information becomes available.
UPDATE
1 day ago - at 01/22/2026 07:58AM
At 18:04 UTC on January 20, 2026, we began investigating a feature degradation affecting email delivery for a subset of customers.
Customers sending emails to certain mailbox provider domains may experience slightly higher bounce rates. All other services remain operating normally. We have identified an email configuration issue with our third-party provider and are actively working to resolve it.
We will provide an update in 60 minutes or sooner as additional information becomes available
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