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Outage in Salesforce

Feature Disruption

Resolved Minor
January 26, 2026 - Started 3 months ago - Lasted about 2 hours

Incident Report

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

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Latest Updates ( sorted recent to last )
UPDATE 3 months ago - at 01/26/2026 03:55PM

We’re working to bring back database availability and have begun restarting application services to help alleviate the observed constraints.

We’ll provide an update on restart progress in 30 minutes or sooner.

UPDATE 3 months ago - at 01/26/2026 03:44PM

Error analysis indicates that an underlying database supporting Chat may be experiencing constraints, and we're actively exploring multiple paths to resolve this.

We’ll provide an update in 30 minutes or sooner.

UPDATE 3 months ago - at 01/26/2026 03:32PM

We’ve observed database errors that may be preventing the chat sessions from initiating successfully and are investigating further.

We’re also continuing to review the exact scope and timing of the impact and we’ll provide an update in 30 minutes or sooner.

UPDATE 3 months ago - at 01/26/2026 03:02PM

We’re aware of an issue impacting Salesforce Chat. Salesforce customers and end users may experience 500 internal server errors when attempting to initiate chat sessions. We’re assessing the full scope of impact, the exact start time, and investigating for a potential trigger.

We’ll provide an update in 30 minutes or sooner.

Latest Salesforce outages

Feature Degradation - 3 days ago
Service Disruption - 3 days ago
Feature Degradation - 4 days ago

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