Tableau Cloud experienced a major service disruption lasting 1.9 hours that prevented end users from accessing the service. Salesforce engineers worked to resolve the issue, with customers beginning to see intermittent improvements during the incident. The service was restored with continued monitoring to ensure performance levels remained stable.
Customers are continuing to see performance improvements. We are actively monitoring metrics to ensure service levels remain within acceptable thresholds, as we continue to investigate the trigger for this issue.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Customers may be seeing intermittent signs of improvement as we continue to investigate the issue. We’ve also determined that the start time of the impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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