Outage in Salesforce

Feature Disruption

Resolved Minor

March 24, 2026 - Started 26 days ago - Lasted 23 minutes

Incident Report

Summary AI Generated

Salesforce experienced a feature disruption affecting consent-related functionality in Marketing Cloud, where customers were unable to update consent preferences, unsubscribe via Privacy Center links, or complete campaign actions that update consent status due to API call failures. The issue was caused by a recent deployment and affected multiple instances globally across regions including USA, Australia, India, Japan, Brazil, and several European countries. The incident was resolved through a deployment rollback after 23 minutes, with the team continuing to validate recovery.

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

Components affected

Salesforce USA470 Salesforce USA634 Salesforce AUS64 Salesforce USA630 Salesforce USA550 Salesforce USA622 Salesforce SWE82 Salesforce USA28S Salesforce IND68 Salesforce JPN138 Salesforce AUS22S Salesforce USA710S Salesforce USA576 Salesforce USA750S Salesforce USA658S Salesforce USA760S Salesforce USA22S Salesforce USA478 Salesforce USA592 Salesforce AUS66 Salesforce USA602 Salesforce USA220 Salesforce USA260S Salesforce USA788 Salesforce SWE14 Salesforce USA726 Salesforce USA882S Salesforce USA320 Salesforce USA860 Salesforce KOR8 Salesforce USA844 Salesforce USA246S Salesforce JPN136 Salesforce ITA24 Salesforce BRA14 Salesforce JPN22S Salesforce BRA30 Salesforce USA652 Salesforce USA756S Salesforce AUS36S Salesforce SWE78 Salesforce ITA26 Salesforce IND14S Salesforce USA300 Salesforce JPN144 Salesforce USA534S Salesforce USA358 Salesforce SWE108 Salesforce USA610 Salesforce AUS38S Salesforce ITA12 Salesforce IND108 Salesforce USA616 Salesforce IND98 Salesforce USA372 Salesforce CHE4S Salesforce USA664S Salesforce USA754S Salesforce USA668S Salesforce USA598 Salesforce USA850 Salesforce SWE94S Salesforce KOR6 Salesforce IND78 Salesforce USA446S Salesforce USA898S Salesforce ITA28 Salesforce USA444 Salesforce USA900S Salesforce SWE4S Salesforce ITA30 Salesforce CHE2S Salesforce USA280 Salesforce USA342 Salesforce IND104 Salesforce USA254S Salesforce USA340 Salesforce AUS70 Salesforce USA354 Salesforce USA636 Salesforce SWE16 Salesforce USA556 Salesforce IND10S Salesforce BRA4S Salesforce USA686 Salesforce BRA34 Salesforce USA666S Salesforce USA720 Salesforce USA778 Salesforce SWE84 Salesforce SWE68 Salesforce USA728 Salesforce USA582 Salesforce USA670S Salesforce SWE46 Salesforce USA480 Salesforce USA194S Salesforce SWE66 Salesforce USA566 Salesforce USA884S Salesforce USA414 Salesforce IND72 Salesforce USA376 Salesforce SWE30S Salesforce USA774S Salesforce USA924 Salesforce USA430 Salesforce BRA50 Salesforce USA252S Salesforce USA32S Salesforce IND96 Salesforce AUS4S Salesforce USA902S Salesforce USA604 Salesforce USA548 Salesforce USA546 Salesforce JPN2S Salesforce SWE12 Salesforce USA896S Salesforce USA724 Salesforce USA894S Salesforce BRA8S Salesforce IND126 Salesforce BRA48 Salesforce USA854 Salesforce USA734 Salesforce AUS84 Salesforce USA272 Salesforce IND26S Salesforce IND54S Salesforce USA560 Salesforce IDN8 Salesforce SWE28S Salesforce IND88 Salesforce SWE62 Salesforce CHE26S Salesforce USA594 Salesforce USA496 Salesforce USA716 Salesforce USA702 Salesforce ITA14 Salesforce IND124 Salesforce SWE118 Salesforce IND62 Salesforce AUS82 Salesforce USA608 Salesforce SWE4S Salesforce BRA6S Salesforce IND20S Salesforce USA312 Salesforce USA650 Salesforce USA786S Salesforce USA230 Salesforce USA564 Salesforce USA886S Salesforce SWE106 Salesforce USA416 Salesforce USA434S Salesforce USA344 Salesforce USA696 Salesforce BRA38 Salesforce SWE96S Salesforce USA544 Salesforce IND86 Salesforce USA20S Salesforce SWE74 Salesforce USA618 Salesforce SWE122 Salesforce USA620 Salesforce ITA32S Salesforce SWE98 Salesforce IND74 Salesforce USA662S Salesforce JPN140 Salesforce USA352 Salesforce SWE38 Salesforce USA588 Salesforce USA706 Salesforce USA224S Salesforce ITA22S Salesforce USA740 Salesforce USA646 Salesforce USA674 Salesforce USA848 Salesforce USA888S Salesforce IND118 Salesforce ITA36 Salesforce USA36 Salesforce USA426 Salesforce USA276 Salesforce USA472 Salesforce SWE114 Salesforce BRA32 Salesforce USA316 Salesforce USA558 Salesforce USA438 Salesforce SWE26 Salesforce USA278 Salesforce BRA28 Salesforce USA748 Salesforce IND84 Salesforce USA624 Salesforce USA562 Salesforce USA742 Salesforce USA418 Salesforce IND132 Salesforce AUS86 Salesforce SWE40 Salesforce USA738 Salesforce USA846 Salesforce IND120 Salesforce USA466 Salesforce USA228 Salesforce IDN6 Salesforce USA292 Salesforce IND136 Salesforce IND90 Salesforce USA294 Salesforce JPN12S Salesforce SWE90S Salesforce JPN8S Salesforce USA660S Salesforce AUS72 Salesforce ITA8 Salesforce USA242S Salesforce SWE42 Salesforce USA654S Salesforce USA568 Salesforce SWE52 Salesforce IDN2S Salesforce USA346 Salesforce SWE100 Salesforce SWE22 Salesforce USA318 Salesforce USA274 Salesforce USA8S Salesforce USA322 Salesforce IND3S Salesforce IND122 Salesforce USA3S Salesforce IND8S Salesforce ITA6 Salesforce USA248S Salesforce USA328 Salesforce USA628 Salesforce USA732 Salesforce USA236 Salesforce USA718 Salesforce IDN4S Salesforce CHE12 Salesforce USA476 Salesforce USA538 Salesforce ITA34 Salesforce USA356 Salesforce USA690 Salesforce USA570 Salesforce ITA38 Salesforce AUS14S Salesforce USA656S Salesforce USA648 Salesforce USA836S Salesforce USA326 Salesforce AUS88 Salesforce USA842 Salesforce USA410 Salesforce SWE112 Salesforce SWE18 Salesforce USA436 Salesforce USA258S Salesforce JPN24S Salesforce USA606 Salesforce USA680 Salesforce USA448S Salesforce USA856 Salesforce USA554 Salesforce USA744 Salesforce USA790 Salesforce USA452 Salesforce JPN6S Salesforce AUS58 Salesforce USA282 Salesforce USA288 Salesforce USA584 Salesforce USA474 Salesforce USA552 Salesforce AUS18S Salesforce USA432S Salesforce AUS20S Salesforce SWE72 Salesforce USA580 Salesforce USA736 Salesforce JPN20S Salesforce USA766S Salesforce KOR2S Salesforce SWE54 Salesforce JPN134 Salesforce BRA16 Salesforce USA232 Salesforce USA334 Salesforce USA268S Salesforce USA468 Salesforce IND128 Salesforce USA612 Salesforce CHE28 Salesforce USA862 Salesforce USA880S Salesforce IND114 Salesforce USA250S Salesforce SWE50 Salesforce USA244S Salesforce USA338 Salesforce AUS78 Salesforce IND12S Salesforce ARE2S Salesforce ITA18 Salesforce USA746 Salesforce USA712S Salesforce CHE18 Salesforce USA868 Salesforce SWE60S Salesforce USA758S Salesforce IND82 Salesforce IND66 Salesforce USA286 Salesforce BRA54S Salesforce ISR2S Salesforce USA26 Salesforce SWE24 Salesforce USA408 Salesforce USA1 Salesforce USA290 Salesforce USA698 Salesforce JPN142 Salesforce CHE16 Salesforce USA60S Salesforce USA540S Salesforce USA226 Salesforce USA450 Salesforce USA770S Salesforce ITA42 Salesforce USA490S Salesforce SWE56 Salesforce USA34 Salesforce JPN18S Salesforce SWE64 Salesforce IND110 Salesforce SWE2S Salesforce USA852 Salesforce USA626 Salesforce USA586 Salesforce USA644 Salesforce USA256S Salesforce USA672S Salesforce USA916S Salesforce USA422 Salesforce USA708 Salesforce USA80S Salesforce USA324 Salesforce USA270S Salesforce USA752S Salesforce AUS16S Salesforce USA350 Salesforce USA262S Salesforce AUS2S Salesforce USA768S Salesforce USA730 Salesforce SWE70 Salesforce IND64 Salesforce USA874S Salesforce USA456 Salesforce AUS26S Salesforce SWE36 Salesforce ISR4S Salesforce USA2S Salesforce USA596 Salesforce USA600 Salesforce USA684 Salesforce USA202S Salesforce USA304 Salesforce IND70 Salesforce JPN4S Salesforce IND92 Salesforce IND2S Salesforce AUS74 Salesforce AUS92 Salesforce IND112 Salesforce IND58 Salesforce USA572 Salesforce USA364 Salesforce USA762S Salesforce USA792S Salesforce USA420 Salesforce USA384 Salesforce USA240S Salesforce IND134 Salesforce ITA4S Salesforce IND60 Salesforce SWE20 Salesforce AUS76 Salesforce USA704 Salesforce AUS24S Salesforce USA876 Salesforce ITA10 Salesforce USA804S Salesforce JPN10S Salesforce ITA16 Salesforce KOR4S Salesforce USA574 Salesforce SWE32 Salesforce IND116 Salesforce SWE34 Salesforce USA488S Salesforce CHE6 Salesforce USA442 Salesforce USA878 Salesforce BRA18 Salesforce USA870S Salesforce USA638 Salesforce USA330 Salesforce USA374 Salesforce JPN132 Salesforce AUS80S Salesforce USA632 Salesforce IND138 Salesforce USA866 Salesforce SWE76 Salesforce SWE10 Salesforce USA332 Salesforce USA494 Salesforce USA678 Salesforce ARE4S Salesforce ARE12 Salesforce ARE6 Salesforce USA578 Salesforce IND94 Salesforce AUS28S Salesforce USA424 Salesforce USA222S Salesforce AUS102 Salesforce USA722 Salesforce BRA24 Salesforce SWE8 Salesforce USA676 Salesforce USA890S Salesforce USA462 Salesforce USA412 Salesforce USA360 Salesforce ITA2S Salesforce USA840 Salesforce USA238 Salesforce USA428 Salesforce USA688 Salesforce USA302 Salesforce SWE2S Salesforce USA30S Salesforce CHE30 Salesforce USA460 Salesforce USA838 Salesforce USA810 Salesforce USA62S Salesforce AUS6S Salesforce USA440 Salesforce USA234 Salesforce USA700 Salesforce AUS94 Salesforce USA336 Salesforce BRA44 Salesforce USA692 Salesforce AUS90 Salesforce IND6S Salesforce SWE92S Salesforce IND4S Salesforce USA764S Salesforce IND18S Salesforce ISR6 Salesforce USA296 Salesforce USA642 Salesforce IND80 Salesforce IND22S Salesforce IND24S Salesforce IND100 Salesforce USA864 Salesforce JPN28S Salesforce USA348 Salesforce USA366S Salesforce SWE58 Salesforce USA714 Salesforce USA872S Salesforce AUS60 Salesforce USA454 Salesforce USA772S Salesforce BRA36 Salesforce BRA2S Salesforce USA892S Salesforce SWE44S Salesforce SWE48 Salesforce IND102 Salesforce USA776 Salesforce USA542S Salesforce SWE88S Salesforce USA682 Salesforce AUS62 Salesforce IND76 Salesforce USA314 Salesforce USA590 Salesforce USA614 Salesforce USA780 Salesforce SWE80 Salesforce USA464 Salesforce USA640 Salesforce SWE120S Salesforce JPN146 Salesforce SWE6S Salesforce AUS68 Salesforce IND28S Salesforce IND16S Salesforce USA694

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Latest Updates ( sorted recent to last )

UPDATE 26 days ago - at 03/24/2026 08:06AM

We have identified a feature disruption following a recent deployment that is affecting a subset of customers within Marketing Cloud on Core Cloud.

Customers may experience issues with consent related functionality driven by API calls from the core service. Specifically, customers may be unable to update their consent preferences, including unsubscribing via Privacy Center links. Additionally, campaign related actions that attempt to update a user’s consent status may fail.

The impact is limited to specific core features related to consent updates and unsubscribe functionality. We are actively working to resolve the impact and have initiated a rollback of the deployment.

We are continuing to validate the recovery. We will provide the next update within 30 minutes or sooner as more information becomes available.

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