Outage in Salesforce
Einstein Bots Performance Degradation
Resolved Minor
June 09, 2026 - Started 2 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Salesforce experienced a 2.7-hour Einstein Bots performance degradation that prevented users from launching bots, causing them to be routed to live agents when available. The issue was specifically related to WhatsApp connections, where user messages were delayed, dropped, or not processed by Agentforce bots, leaving customers stalled mid-conversation. Engineering resolved the problem by increasing capacity for chatbot services after identifying the root cause.
There’s an Einstein Bots performance degradation. Users sometimes can’t launch a bot, and if that happens they get routed to a live representative or agent if configured and available.
Components affected
Salesforce BRA2S Salesforce BRA4S Salesforce BRA6S Salesforce BRA8S Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce BRA24 Salesforce BRA28 Salesforce BRA30 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA44 Salesforce BRA48 Salesforce BRA50 Salesforce BRA54STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
2 days ago - at 06/09/2026 06:49PM
User messages sent via WhatsApp may continue to see some delay or unexpected results.
While the increases in capacity that were implemented had initially shown positive results, our monitoring still shows some increased errors. We are moving forward with further additions to capacity for chatbot services.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
2 days ago - at 06/09/2026 05:24PM
The Einstein Bots performance degradation is related to connection to WhatsApp. User messages sent via WhatsApp may be either delayed, dropped, or not processed by the Agentforce bot, which is causing customers to be stalled mid-conversation with no error.
Engineering has identified the trigger and is taking corrective action to increase capacity to mitigate this issue. Initial monitoring is showing positive results.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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