Outage in Salesforce
Field Service - Mobile - Feature Disruption
Resolved Major
June 10, 2026 - Started 1 day ago
- Lasted 26 minutes
Incident Report
Summary AI Generated
Salesforce experienced a major disruption to their Field Service Mobile App affecting components USA324 and GBR76, preventing customers from accessing the mobile application, syncing data, viewing schedules, or performing field service operations. The issue specifically impacted customers with the performance priming feature enabled, causing sync failures within the mobile application. Salesforce identified a recent deployment as the root cause and resolved the incident through rollbacks, with the disruption lasting 26 minutes.
There's a feature disruption impacting the Field Service Mobile App within Salesforce, and we're working to resolve it. During this time, customers are unable to access the mobile application, sync data, view schedules, or perform field service operations through the app. We're investigating the issue and will share an update in 30 minutes or sooner if new information becomes available.
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UPDATE
1 day ago - at 06/10/2026 10:39PM
We noted an issue impacting Salesforce Field Services (SFS) Mobile on multiple instances. SFS Mobile customers who have the performance priming feature enabled may observe failures when using the syncing feature within the SFS Mobile application. We’ve identified the technical trigger as a recent deployment, and are performing rollbacks as our primary solution.
We’ll provide an update in 30 minutes or sooner as additional information becomes available.
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