Salesforce experienced a feature disruption affecting multiple German data centers (DEU instances) where agents were unable to close active Messaging sessions from the user interface. The issue was caused by excessive service usage, which was identified and addressed by the engineering team. The incident lasted 17 minutes with service functionality restored after the source of the excessive usage was mitigated.
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We've identified a source of excessive service usage and have taken steps to address this. We're monitoring and we'll provide an update in 30 minutes or sooner if additional information becomes available.
We're aware of an issue affecting agents using Messaging in our Core service. As a result, agents are unable to close active Messaging sessions from the UI. We'll provide an update in 30 minutes or sooner if additional information becomes available.
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