Outage in Salesforce
Feature Degradation
Resolved Minor
September 01, 2026 - Started about 9 hours ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
Salesforce experienced an 8.7-hour feature degradation across a large number of global sandbox environments where Record-Triggered Flows calling Agentforce agents were failing with errors, caused by a regression introduced in a recent release. An Emergency Release was developed, validated, and deployed in phases to resolve the issue. The fix was confirmed effective after successful validation, with a phased rollout completed across all impacted environments.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce ARE2S Salesforce AUS14S Salesforce AUS18S Salesforce AUS20S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce BRA2S Salesforce BRA54S Salesforce BRA6S Salesforce CAN2S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CHE2S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS242 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS253 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS321 Salesforce CS338 Salesforce CS343 Salesforce DEU114S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU62S Salesforce DEU6S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA6S Salesforce FRA96S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR42S Salesforce GBR44S Salesforce GBR90S Salesforce GBR92S Salesforce IDN2S Salesforce IND10S Salesforce IND12S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND3S Salesforce IND4S Salesforce IND6S Salesforce IND8S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce JPN10S Salesforce JPN12S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN28S Salesforce JPN2S Salesforce JPN6S Salesforce KOR2S Salesforce SGP2S Salesforce SGP6S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA20S Salesforce USA224S Salesforce USA240S Salesforce USA244S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA3S Salesforce USA448S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA80S Salesforce USA870S Salesforce USA872S Salesforce USA8S Salesforce USA9006S Salesforce USA9012S Salesforce USA9018S Salesforce USA9406STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 3 hours ago - at 09/01/2026 05:01PM
We’ve successfully validated the Emergency Release in the initial environment, confirming that Record-Triggered Flows calling Agentforce agents are executing as expected without the previously observed errors.
We’re now preparing to begin the phased rollout across the remaining impacted environments and will monitor progress as deployment proceeds. We’ll provide another update in 3 hours or sooner if additional information becomes available.
UPDATE
about 4 hours ago - at 09/01/2026 03:50PM
We’ve completed the build for the Emergency Release and are validating its effectiveness in resolving the issue. Once we have completed validation, we’ll begin deployment to impacted environments.
We’ll provide another update in 2 hours or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 09/01/2026 02:51PM
Preparing the Emergency Release and completing final checks continues. We have several steps to complete before we can begin deployment across the impacted sandboxes. We estimate the entire process will take several more hours to complete. Customers may still see errors when a Record-Triggered Flow calls an Agentforce agent until deployment completes.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
UPDATE
about 6 hours ago - at 09/01/2026 01:46PM
We're continuing with the preparation for the Emergency Release and we remain on track with our final checks. Once deployed, the phased rollout to impacted environments is expected to take several hours to complete.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 7 hours ago - at 09/01/2026 12:42PM
We're continuing to prepare the Emergency Release and complete final checks. Once ready, the full deployment is expected to take several hours, as the Emergency Release will be rolled out in phases to the impacted environments.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 8 hours ago - at 09/01/2026 12:06PM
We're continuing to prepare the Emergency Release with final checks underway. Once ready, the Emergency Release will be rolled out in phases to the impacted environments.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 8 hours ago - at 09/01/2026 11:19AM
We're pursuing an Emergency Release as a fix forward, and the release will be carried out in phases. We'll provide an update in 30 minutes or sooner if additional information becomes available.
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of this post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
about 9 hours ago - at 09/01/2026 10:36AM
We’re investigating an issue affecting customers whose Record-Triggered Flows attempt to call an Agentforce agent is failing. This is impacting all sandbox environments that received the recent release, and our investigation indicates that the release introduced a regression.
We'll provide an update in 30 minutes or sooner if additional information becomes available.
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