Incident Report
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce ARE2S Salesforce AUS14S Salesforce BRA2S Salesforce BRA54S Salesforce BRA6S Salesforce CAN2S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CHE26S Salesforce CHE2S Salesforce CS236 Salesforce CS237 Salesforce CS239 Salesforce CS240 Salesforce CS242 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS253 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS321 Salesforce CS338 Salesforce CS343 Salesforce DEU114S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU62S Salesforce DEU6S Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA6S Salesforce FRA96S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR42S Salesforce GBR44S Salesforce GBR90S Salesforce GBR92S Salesforce IDN2S Salesforce IND10S Salesforce IND12S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND3S Salesforce IND4S Salesforce IND6S Salesforce IND8S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce KOR2S Salesforce SGP2S Salesforce SGP6S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA20S Salesforce USA224S Salesforce USA240S Salesforce USA244S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA28S Salesforce USA30S Salesforce USA32S Salesforce USA3S Salesforce USA448S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA80S Salesforce USA870S Salesforce USA872S Salesforce USA8STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 1 hour ago - at 09/01/2026 06:49PM
We've successfully validated the fix, which will be deployed via our regular release process. In the meantime, we are also developing a temporary workaround that affected customers can implement for immediate relief.
In parallel, we're investigating whether the issue may affect additional environments beyond the sandbox environments initially identified and are assessing the appropriate remediation path.
We'll provide another update as significant progress is made.
UPDATE
about 4 hours ago - at 09/01/2026 03:46PM
We're continuing to prepare and validate the fix for the issue affecting the Standard Coupon Code component in B2B Commerce Cloud sandbox environments. Once initial testing is complete, we'll progress the fix through additional validation before deployment.
We'll provide an update in 3 hours or sooner as more information becomes available.
UPDATE
about 5 hours ago - at 09/01/2026 02:58PM
We're preparing a test environment that replicates the conditions of the impacted sandbox environment. Once the environment is ready, we'll validate the fix against the issue and proceed with the next steps toward deployment.
We'll provide an update in 60 minutes or sooner as more information becomes available.
UPDATE
about 5 hours ago - at 09/01/2026 02:27PM
We have identified a fix for the issue and are preparing it for testing. We'll validate the fix and work toward deploying it.
We'll provide an update in 30 minutes or sooner as more information becomes available.
UPDATE
about 6 hours ago - at 09/01/2026 02:02PM
We're investigating an issue where a subset of B2B Commerce Cloud customers may find that the Standard Coupon Code component is not visible on the Cart page following the recent release. As a result, guest users may be unable to view or use the Standard Coupon Code component. The issue is currently limited to sandbox environments. We're working to identify the cause and determine a resolution.
We'll provide an update in 30 minutes or sooner as more information becomes available.
Latest Salesforce outages
Feature Degradation - about 9 hours ago
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