Outage in Salesforce
Performance Degradation
Resolved Minor
September 16, 2026 - Started about 3 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce reported a performance degradation affecting multiple US instances, with potential slowness, timeouts, and connectivity issues lasting approximately 47 minutes. Following investigation, the technology team determined that the affected instances remained healthy and experienced no actual impact — the alert was a false positive. Salesforce apologized for the erroneous notification and committed to reviewing their alerting configurations.
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA9906S Salesforce USA9916S Salesforce USA9004S Salesforce USA9006S Salesforce USA9010S Salesforce USA9012S Salesforce USA9016S Salesforce USA9404S Salesforce USA9406STrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
CORRECTIONFALSEPOSITIVE
about 3 hours ago - at 09/16/2026 07:42PM
The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.
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