Marketing Cloud Engagement Disruption

We've performed an in-place restart of the impacted Marketing Cloud Engagement database which has moved into a recovery state. Affected customers remain unable to connect to services while recovery completes. We're monitoring progress closely. In parallel, we're preparing a secondary database as a backup option.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

We've ruled out a storage-level file lock as a factor in the ongoing recovery issue impacting Marketing Cloud Engagement. Affected customers remain unable to connect to services on the impacted database. We've started taking the database offline and bringing it back online in an effort to complete recovery. In parallel, we're preparing a secondary database as a backup option.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

We're continuing to investigate a disruption impacting a database supporting Marketing Cloud Engagement, and affected customers remain unable to connect. We've identified that a storage-level lock is likely preventing the database from completing recovery, and our engineering teams are working to resolve it.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

We're investigating an issue impacting a database supporting Marketing Cloud Engagement, and customers on the impacted database are currently unable to connect. Our investigation points to a potential file lock as the trigger. We've engaged additional support and are preparing a secondary environment in case it is needed.

We'll provide an update in 30 minutes or sooner if additional information becomes available.