Outage in Salesforce
Feature Disruption
Resolved Minor
September 19, 2026 - Started about 13 hours ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
Salesforce experienced a 6.6-hour feature disruption affecting Data Cloud activations across a large number of instances spanning multiple regions including the US, Canada, Brazil, Singapore, Australia, Germany, and Sweden. The root cause was traced to a third-party cloud storage service used in the Prod1 CDP1 environment, which caused errors impacting end users' ability to access certain service features. Resolution involved applying a configuration change to the affected storage service and preparing an alternate storage option, while working directly with the third-party provider to address the underlying cause.
There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce USA1 Salesforce SGP10 Salesforce CAN28 Salesforce USA34 Salesforce USA36 Salesforce NA224 Salesforce CAN34 Salesforce BRA14 Salesforce BRA16 Salesforce BRA18 Salesforce CAN36 Salesforce CAN38 Salesforce CAN44 Salesforce CAN46 Salesforce CAN50 Salesforce CAN52 Salesforce NA233 Salesforce NA237 Salesforce NA238 Salesforce SGP14 Salesforce USA234 Salesforce USA236 Salesforce USA238 Salesforce USA250S Salesforce USA276 Salesforce USA280 Salesforce USA282 Salesforce USA290 Salesforce USA296 Salesforce USA302 Salesforce USA312 Salesforce USA316 Salesforce USA320 Salesforce USA322 Salesforce USA324 Salesforce USA326 Salesforce USA328 Salesforce USA332 Salesforce USA336 Salesforce USA338 Salesforce USA340 Salesforce USA342 Salesforce USA346 Salesforce USA348 Salesforce USA350 Salesforce USA352 Salesforce USA354 Salesforce USA356 Salesforce USA360 Salesforce USA372 Salesforce USA374 Salesforce USA376 Salesforce USA408 Salesforce USA410 Salesforce USA412 Salesforce USA414 Salesforce USA416 Salesforce USA424 Salesforce USA452 Salesforce USA464 Salesforce USA468 Salesforce USA472 Salesforce USA474 Salesforce USA478 Salesforce AUS102 Salesforce BRA24 Salesforce BRA28 Salesforce BRA32 Salesforce BRA34 Salesforce BRA36 Salesforce BRA38 Salesforce BRA48 Salesforce BRA50 Salesforce CAN56 Salesforce DEU120 Salesforce NA241 Salesforce NA242 Salesforce NA244 Salesforce NA248 Salesforce NA253 Salesforce SWE84 Salesforce USA546 Salesforce USA550 Salesforce USA564 Salesforce USA574 Salesforce USA576 Salesforce USA578 Salesforce USA586 Salesforce USA588 Salesforce USA590 Salesforce USA592 Salesforce USA600 Salesforce USA612 Salesforce USA616 Salesforce USA620 Salesforce USA622 Salesforce USA624 Salesforce USA632 Salesforce USA636 Salesforce USA638 Salesforce USA644 Salesforce USA648 Salesforce USA672S Salesforce USA674 Salesforce USA680 Salesforce USA684 Salesforce USA686 Salesforce USA688 Salesforce USA694 Salesforce USA704 Salesforce USA716 Salesforce USA718 Salesforce USA720 Salesforce USA722 Salesforce USA724 Salesforce USA726 Salesforce USA728 Salesforce USA730 Salesforce USA732 Salesforce USA740 Salesforce USA742 Salesforce USA744 Salesforce USA748 Salesforce USA760S Salesforce USA764S Salesforce USA776 Salesforce USA778 Salesforce USA780 Salesforce USA788 Salesforce USA810 Salesforce USA864 Salesforce USA866 Salesforce USA868Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 10 hours ago - at 09/20/2026 01:45AM
We performed further review and analysis and noted that a few other instances may also be impacted as a result of this incident. We have added those instances to the list.
Meanwhile, we're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.
UPDATE
about 11 hours ago - at 09/20/2026 12:21AM
We've identified that the issue affecting Data Cloud activations stems from a third-party cloud storage service used in our Prod1 CDP1 environment. We applied a configuration change to that service to help address the errors, and we're preparing an alternate storage option as an additional measure. We're continuing to work directly with the third-party provider and monitoring for improvement. We'll provide an update if additional information becomes available.
UPDATE
about 12 hours ago - at 09/19/2026 11:46PM
We're continuing to investigate the issue affecting Data Cloud activations for customers in the US-east-1 region on our Prod1-CDP1 environment. We've confirmed the issue stems from a third-party cloud storage service, and we're waiting on their team to trace the cause using system logs. Our engineers are preparing alternative options to reduce impact while this investigation continues. We'll provide an update if additional information becomes available.
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