Outage in Salsify

Channel publications and Readiness Reports experiencing slowness/failures

Resolved Minor
December 20, 2022 - Started almost 3 years ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating reports of Channel Publications and Readiness Reports taking longer than anticipated to complete/publish. Failures on Publications and Readiness may also be present. We will continue to post updates on the status as the issue is reviewed. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
Components affected
Salsify 1WorldSync (GDSN) Salsify Syndication Salsify Amazon Salsify Walmart
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/23/2022 03:27PM

Our engineers have deployed a fix to this issue and have confirmed the application performance has returned to normal.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

MONITORING almost 3 years ago - at 12/22/2022 09:22PM

We have identified the cause of slowness/failures in earlier Channel Publications and Readiness Reports. A new deployment has been made. Recent failed publishes and analyses that were stalled can now be re-run. We will continue monitoring for expected functionality.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

INVESTIGATING almost 3 years ago - at 12/22/2022 07:51PM

We continue to experience issues with Channel Publications and Readiness Reports taking longer than anticipated to complete/publish. This may also lead to failed or timed-out publications and readiness report refreshes. We are working urgently on identifying a path to resolution and implementing a fix. Additional updates to follow.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

MONITORING almost 3 years ago - at 12/21/2022 12:11AM

We have identified the cause of slowness/failures in earlier Channel Publications and Readiness Reports. Recent failed publishes and analyses that were stalled can now be re-run. We will continue monitoring for expected functionality.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

INVESTIGATING almost 3 years ago - at 12/20/2022 10:21PM

We are investigating reports of Channel Publications and Readiness Reports taking longer than anticipated to complete/publish. Failures on Publications and Readiness may also be present. We will continue to post updates on the status as the issue is reviewed.

Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

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