Outage in Salsify

JSON Mount Point Uploads Failing

Resolved Major
August 28, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified a problem with uploading to a Mount Point for JSON Imports and are actively working on a fix. Users are not be able to upload files to a Mount Point at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.
Components affected
Salsify Application

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/28/2025 06:08PM

JSON Mount Point Uploads remain stable and this incident is now resolved.

Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

MONITORING 2 months ago - at 08/28/2025 05:08PM

We have implemented a fix to the JSON Upload to a Mount Point call and users are able to upload files to a mount point as normal at this time.
We are actively monitoring for sustained stability on this process.
Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

IDENTIFIED 2 months ago - at 08/28/2025 04:49PM

We have identified a problem with uploading to a Mount Point for JSON Imports and are actively working on a fix. Users are not be able to upload files to a Mount Point at this time.
Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

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