Outage in Salsify

Product Detail Pages failing to load

Resolved Major

March 17, 2026 - Started 12 days ago - Lasted about 1 hour
Official incident page

Incident Report

Product detail pages may be failing to load. Error "unable to load properties" appears. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Components affected

Salsify Application

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 03/17/2026 04:00PM

We addressed an issue which was causing product detail pages to fail with error "unable to load properties."

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 12 days ago - at 03/17/2026 03:12PM

We have addressed an issue which was causing product detail pages to fail with error "unable to load properties." We are continuing to monitor at this time.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

INVESTIGATING 12 days ago - at 03/17/2026 02:59PM

Product detail pages may be failing to load. Error "unable to load properties" appears.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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