Outage in Salsify

Shopify GraphQL publishes failing

Resolved Major

June 24, 2026 - Started 23 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently seeing all publishes for the Shopify GraphQL direct connection failing. This began on 6/24/26 at 11h15 UTC. Shopify is currently reporting issues in their systems which is causing the publishes to fail: https://www.shopifystatus.com/ We will continue to monitor Shopify's status to identify when the issue is resolved. Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Components affected

Salsify Syndication

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 06/24/2026 04:33PM

We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well.

If any previous publishes for Shopify failed, please republish to confirm.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

MONITORING 23 days ago - at 06/24/2026 12:37PM

INVESTIGATING 23 days ago - at 06/24/2026 11:47AM

We are currently seeing all publishes for the Shopify GraphQL direct connection failing. This began on 6/24/26 at 11h15 UTC. Shopify is currently reporting issues in their systems which is causing the publishes to fail: https://www.shopifystatus.com/

We will continue to monitor Shopify's status to identify when the issue is resolved.

Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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