Performance Issue with Service Desk US Datacenter

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

Following the resolution of the issue with AWS, we are keeping the service desk environment into Monitoring mode to ensure full operational stability.

At this time, we are closely monitoring the environment to confirm everything is functioning as expected.

If you are still experiencing any issues, please don’t hesitate to reach out to us at technicalsupport@solarwinds.com.

We’ve observed some improvement from our service provider in mitigating the issue. We are continuing to monitor for any further issues and will provide updates as necessary.

We are continuing to monitor for any further issues and will provide updates as necessary.

We are continuing to monitor for any further issues.

There has been some improvement with our service provider mitigating the issue, we will continue to monitor the situation.

We are continuing to work on a fix for this issue.

We experienced a temporary service disruption with our cloud service provider in the N. Virginia region, causing increased error rates and latency. Mitigation efforts by the cloud service provider are underway, and most services are showing signs of recovery though some services still lay affected. Some delays may persist as our cloud service provider is working through backlogs—Thank you for your patience.