Outage in Samanage

Possible Service Desk Features Degradation

Resolved Minor
November 18, 2025 - Started 6 days ago - Lasted about 10 hours
Official incident page

Incident Report

We're currently experiencing an upstream vendor outage. This is affecting services, and you may see failures in items such as VA (Virtual Agent) functionality and custom domain routing. Our teams are monitoring the situation closely for updates.
Components affected
Samanage Application (EMEA) Samanage Application (North America)

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 11/18/2025 11:17PM

This issue has been resolved. Please contact us at technicalsupport@solarwinds.com if you need further assistance.

MONITORING 6 days ago - at 11/18/2025 07:23PM

Our upstream vendor’s issue has been resolved, and we are no longer seeing any impact on our platform. We will continue to closely monitor the fix.

MONITORING 6 days ago - at 11/18/2025 03:33PM

Based on the recent update from our upstream vendor they have implemented a fix to resolve the issue. Our team is continuously monitoring for updates.

MONITORING 6 days ago - at 11/18/2025 02:16PM

Our upstream vendor are continue working on restoring service for application services.

MONITORING 6 days ago - at 11/18/2025 01:32PM

We're currently experiencing an upstream vendor outage. This is affecting services, and you may see failures in items such as VA (Virtual Agent) functionality and custom domain routing. Our teams are monitoring the situation closely for updates.

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