Outage in SAP Concur

Incident in Expense,Imaging on China

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted about 3 hours

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Outage Details

In the China Data Center, uploading receipts and deleting expense reports in Concur Expense through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an error when attempting to upload receipts to an expense report, and also may have experienced an error message:' Sorry, but something went wrong with this task. Try refreshing the page, or sign in again. If the problem persists, please contact your company administrator or help desk.' when attempting to delete an expense report. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 5 months ago - at 07/20/2024 01:22AM

In the China Data Center, uploading receipts and deleting expense reports in Concur Expense through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have experienced an error when attempting to upload receipts to an expense report, and also may have experienced an error message:' Sorry, but something went wrong with this task. Try refreshing the page, or sign in again. If the problem persists, please contact your company administrator or help desk.' when attempting to delete an expense report.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE 5 months ago - at 07/20/2024 12:27AM

In the China Data Center, uploading receipts and deleting expense reports in Concur Expense through the SAP Concur website and SAP Concur mobile app are below expected level. Affected users may experience an error when attempting to upload receipts to an expense report, and also may experience an error message:' Sorry, but something went wrong with this task. Try refreshing the page, or sign in again. If the problem persists, please contact your company administrator or help desk.' when attempting to delete an expense report.
The Incident Response Team (IRT) identified an issue with an automated scheduled job and is working on restoring the service.
Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE STATUS UPDATE 5 months ago - at 07/19/2024 11:32PM

In the China Data Center, uploading receipts and deleting expense reports in Concur Expense through the SAP Concur website and SAP Concur mobile app are below expected level. Affected users may experience an error when attempting to upload receipts to an expense report, and also may experience an error message:' Sorry, but something went wrong with this task. Try refreshing the page, or sign in again. If the problem persists, please contact your company administrator or help desk.' when attempting to delete an expense report.
The Incident Response Team (IRT) is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 5 months ago - at 07/19/2024 11:03PM

We are working to determine the user impact and will provide information as it becomes available.

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