Incident in Expense,Request,Imaging on Concur Cloud for Public Sector

In the Concur Cloud for Public Sector (CCPS) Data Center, uploading and viewing receipts in Concur Expense and Travel Request through the SAP Concur website and mobile app was below expected levels. Affected users may have encountered the error message "The following files failed to upload" when attempting to upload receipts for a travel request. Additionally, expense users may have experienced the same error when uploading receipts under the Manage Attachments tab at the report level. They might also have seen a broken receipt icon when attempting to view the uploaded receipts.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

User impact since the last update remains unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, uploading and viewing receipts in Concur Expense and Travel Request through the SAP Concur website and mobile app is below expected levels. Affected users may encounter the error message "The following files failed to upload" when attempting to upload receipts for a travel request. Additionally, expense users may experience the same error when uploading receipts under the Manage Attachments tab at the report level. They may also see a broken receipt icon when attempting to view the uploaded receipts.
The Incident Response Team (IRT) is working to revert a recent change to restore service. Our next scheduled update will be in one hour or sooner should a significant change occur.

In the Concur Cloud for Public Sector (CCPS) Data Center, uploading and viewing receipts in Concur Expense and Travel Request through the SAP Concur website and mobile app is below expected levels. Affected users may encounter the error message "Sorry something went wrong with this task. Try refreshing the page, or sign out and sign in again." when attempting to upload receipts for a travel request. Additionally, expense users may experience the same error when uploading receipts under the Manage Attachments tab at the report level. They may also see a broken receipt icon when attempting to view the uploaded receipts.
The Incident Response Team (IRT) is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.