Outage in SAP Concur

Incident in Expense,Travel,Request on France DC

Resolved Major
December 04, 2024 - Started 11 months ago - Lasted about 1 hour

Incident Report

In the France Data Center, access to ChorusDT through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced the following error when attempting to login: " 502 Bad Gateway ". The mobile app is also affected, though we have not yet collected the specific error message for mobile users. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur Expense SAP Concur Travel SAP Concur Request SAP Concur France DC

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Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 11 months ago - at 12/05/2024 01:57AM

In the France Data Center, access to ChorusDT through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have experienced the following error when attempting to login: " 502 Bad Gateway ". The mobile app is also affected, though we have not yet collected the specific error message for mobile users.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE 11 months ago - at 12/05/2024 01:14AM

In the France Data Center, access to ChorusDT through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may experience the following error when attempting to login: " 502 Bad Gateway ".

The Incident Response Team is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 11 months ago - at 12/05/2024 12:54AM

We are working to determine the user impact and will provide information as it becomes available.

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