Outage in SAP Concur

Incident in Expense,Request on China

Resolved Major
December 14, 2024 - Started 8 days ago - Lasted 36 minutes

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Outage Details

In the China Data Center, submitting expense reports and travel requests through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may have experienced an error, “Sorry but something went wrong” when attempting to submit an expense report and travel request. As the Incident Response Team was being assembled, service self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
Latest Updates ( sorted recent to last )
ISSUE IDENTIFIED AND RESOLVED 8 days ago - at 12/14/2024 02:03PM

In the China Data Center, submitting expense reports and travel requests through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may have experienced an error, “Sorry but something went wrong” when attempting to submit an expense report and travel request.

As the Incident Response Team was being assembled, service self-recovered.

We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

ISSUE IDENTIFIED 8 days ago - at 12/14/2024 01:30PM

We are working to determine the user impact and will provide information as it becomes available.

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