Outage in SAP Concur
Incident in Expense,Request,Imaging,Analysis/Intelligence on China
Resolved Minor
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Outage Details
Components affected
SAP Concur China SAP Concur Analysis/Intelligence SAP Concur Request SAP Concur Imaging SAP Concur ExpenseLatest Updates ( sorted recent to last )
In the China Data Center, logging in through the SAP Concur website was below expected level. Affected users may have experienced the following error intermittently, “Sorry, something went wrong. We encountered an error processing your request, please contact your Company Administrator or Help Desk" after entering the password and clicking Sign In.
To ensure continued stability before officially closing the incident, the Incident Response Team has decided to extend the mandatory post-recovery monitoring period for the next 30 minutes to verify stability.
In the China Data Center, logging in through the SAP Concur website was below expected level. Affected users may have experienced the following error intermittently, “Sorry, something went wrong. We encountered an error processing your request, please contact your Company Administrator or Help Desk" after entering the password and clicking Sign In.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
In the China Data Center, logging in through the SAP Concur website is below expected level. Affected users may experience the following error intermittently, “Sorry, something went wrong. We encountered an error processing your request, please contact your Company Administrator or Help Desk" after entering the password and clicking Sign In.
We have observed a new degradation to our services during the monitoring period. The Incident Response Team (IRT) is investigating the issue.
Our next scheduled update will be in one hour or sooner should a significant change occur.
In the China Data Center, logging in through the SAP Concur website was below expected level. Affected users may have experienced the following error intermittently, “Sorry, something went wrong. We encountered an error processing your request, please contact your company administrator" after logging in to their account.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
In the China Data Center, logging in through the SAP Concur website is below expected level. Affected users may have experienced the following error intermittently, “Sorry, something went wrong. We encountered an error processing your request, please contact your company administrator" after logging in to their account.
The Incident Response Team is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.
We are working to determine the user impact and will provide information as it becomes available.
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