Incident in Expense on Concur Cloud for Public Sector

In the Concur Cloud for Public Sector (CCPS) Data Center, access to Concur Expense through the SAP Concur website was 25% below expected level. Affected users may have encountered extreme latency when attempting to access Concur Expense or when attempting to create and submit expense reports. Users may have been able to complete tasks provided they waited for latency to be complete.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, access to Concur Expense through the SAP Concur website is 25% below expected level. Affected users may encounter extreme latency when attempting to access Concur Expense or when attempting to create and submit expense reports. Users may be able to complete tasks provided they wait for the latency to complete.

The Incident Response Team (IRT) has engaged additional resources to assist with executing a restart of a business service tier.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the Concur Cloud for Public Sector (CCPS) Data Center, access to Concur Expense through the SAP Concur website is 25% below expected level. Affected users may encounter extreme latency when attempting to access Concur Expense or when attempting to create and submit expense reports. Users may be able to complete tasks provided they wait for the latency to complete.

The Incident Response Team is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.