Incident in Analysis/Intelligence on Concur Cloud for Public Sector

In the Concur Cloud for Public Sector (CCPS) Data Center, access to the Analysis/Intelligence service through the SAP Concur website was unavailable. Affected users may have encountered an error: "An error has occurred. Please try again", when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround had been identified.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, access to the Analysis/Intelligence service through the SAP Concur website is unavailable. Affected users may encounter an error: "An error has occurred. Please try again", when attempting to access Analysis/Intelligence after clicking the Reporting tab. No workaround has been identified.

The Incident Response Team identified a recent change to configuration settings on an application service tier. The IRT is taking action to restore the previous configuration settings.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the Concur Cloud for Public Sector (CCPS) Data Center, access to the Analysis/Intelligence service through the SAP Concur website is unavailable. Affected users may encounter an error: "An error has occurred. Please try again. If the problem persists, contact your Company Administrator or Help Desk for assistance", when attempting to access the Reporting tab.
The Incident Response Team (IRT) is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.