Incident in Expense on Concur Cloud for Public Sector

In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website was unavailable. Affected users may have encountered the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users were able to use the SAP Concur mobile app to create and submit expense reports.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website is currently unavailable. Affected users may encounter the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users can use the SAP Concur mobile app to create and submit expense reports.

The Incident Response Team (IRT), in coordination with other specialized teams, is actively performing a comprehensive investigation to pinpoint the root cause of the issue.

Our next scheduled update will be in one hour or sooner should a significant change occur.

User impact since the last update remains unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website is currently unavailable. Affected users may encounter the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users can use the SAP Concur mobile app to create and submit expense reports.

The Incident Response Team (IRT) has engaged additional resources with their investigation to identify the root cause.

Our next scheduled update will be in one hour or sooner should a significant change occur.

In the Concur Cloud for Public Sector (CCPS) Data Center, creating and submitting expense reports through the SAP Concur website is currently unavailable. Affected users may encounter the error message, “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again” when attempting to click the "Create New Report" button. As a workaround, users can use the SAP Concur mobile app to create and submit expense reports.

The Incident Response Team is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.