Incident in Request on Concur Cloud for Public Sector

In the Concur Cloud for Public Sector (CCPS) Data Center, submitting travel requests through the SAP Concur website and the SAP Concur mobile app were below expected level. Affected users may have intermittently encountered the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again.” when attempting to submit travel requests. However, users were able to successfully submit their requests after clicking the "Close" button on the error message.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

User impact since the last update is changed. In the Concur Cloud for Public Sector (CCPS) Data Center, submitting travel requests through the SAP Concur website and the SAP Concur mobile app are below expected level.
Affected users may intermittently encounter the error message: “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again.” when attempting to submit travel requests. Users can click the "Close" button and then proceed to submit the travel request successfully.

The Incident Response Team (IRT) has engaged additional resources to assist in investigating the identified possible root cause. Our next scheduled update will be in two hours, or sooner if there is a significant change occur.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, submitting travel requests through the SAP Concur website and the SAP Concur mobile app are below expected level.
Concur Travel and Expense users may experience an intermittent error, “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again.” when attempting to submit travel requests.

The Incident Response Team (IRT) is continuing to narrow down the identified possible root cause and is close to pinpointing the source of the issue. Our next scheduled update will be in two hours, or sooner if there is a significant change occur.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, submitting travel requests through the SAP Concur website and the SAP Concur mobile app are below expected level.
Concur Travel and Expense users may experience an intermittent error, “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again.” when attempting to submit travel requests.

The Incident Response Team (IRT) has identified a possible root cause and is currently working on the necessary steps to resolve the issue. Our next scheduled update will be in two hour or sooner should a significant change occur.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector (CCPS) Data Center, submitting travel requests through the SAP Concur website and the SAP Concur mobile app are below expected level.
Concur Travel and Expense users may experience an intermittent error, “Sorry, but something went wrong with this task. Try refreshing the page, or sign out and sign in again.” when attempting to submit travel requests.

The Incident Response Team (IRT) is continuing its analysis of the issue with additional resources in order to identify the root cause. Our next scheduled update will be in one hour or sooner should a significant change occur.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector Data Center, submitting travel requests through the SAP Concur website and the SAP Concur mobile app are below expected level.
Concur Travel and Expense users may experience an intermittent error, “Sorry something went wrong” when attempting to submit travel requests.

The Incident Response Team (IRT) has engaged additional resources and is actively analyzing logs to determine the root cause of the incident. Our next scheduled update will be in one hour or sooner should a significant change occur.

User impact since the last update is unchanged. In the Concur Cloud for Public Sector Data Center, submitting travel requests through the SAP Concur website and the SAP Concur mobile app are below expected level.
Concur Travel and Expense users may experience an intermittent error, “Sorry something went wrong” when attempting to submit travel requests.

The Incident Response Team (IRT) continues with the investigation to identify root cause & determine the most effective course of action to resolve it. Our next scheduled update will be in one hour or sooner should a significant change occur.

In the Concur Cloud for Public Sector Data Center, submitting travel requests through the SAP Concur website and the SAP Concur mobile app are below expected level.
Concur Travel and Expense users may experience an intermittent error, “Sorry something went wrong” when attempting to submit travel requests.

The Incident Response Team is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.