Outage in SAP Concur

Incident in Travel on US2, EU2, APJ1

Resolved Major
May 14, 2025 - Started 5 months ago - Lasted 44 minutes

Incident Report

In the US,EU2 and APJ Data Centers, air bookings via Galileo, worldspan and Apollo GDS vendors through the SAP Concur website and SAP Concur mobile app are currently unavailable. Affected users may encounter the following error message: “Sorry, we are unable to return search results, which may be due to: your company’s travel policy...” when attempting to perform air bookings. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
Components affected
SAP Concur EU2 SAP Concur Travel SAP Concur US2 SAP Concur Travel

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Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 5 months ago - at 05/15/2025 02:09AM

In the US,EU2 and APJ Data Centers, air bookings via Galileo, worldspan and Apollo GDS vendors through the SAP Concur website and SAP Concur mobile app are currently unavailable.
Affected users may encounter the following error message: “Sorry, we are unable to return search results, which may be due to: your company’s travel policy...” when attempting to perform air bookings.
The Incident Response Team (IRT) is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 5 months ago - at 05/15/2025 01:52AM

We are working to determine the user impact and will provide information as it becomes available.

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