Incident in Travel on Concur Cloud for Public Sector

In the Concur Cloud for Public Sector Data Center, air, car, and hotel travel searches using Worldspan, Apollo and Sabre GDS services were below expected level through the SAP Concur website and SAP Concur mobile app.

Concur Travel and Expense users may have experienced error when attempting to perform travel searches or book travel. Additionally, affected users may have experienced an error, “We’re sorry. We encountered an issue that prevented us from completing your request” when attempting to perform tasks.

ConcurGov users may have experienced error, “An error occurred while processing your request,” when attempting to perform travel searches or book travel.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

In the Concur Cloud for Public Sector Data Center, air, car, and hotel travel searches using Worldspan, Apollo and Sabre GDS services are below expected level through the SAP Concur website and SAP Concur mobile app.
Concur Travel and Expense users may experience error when attempting to perform travel searches or book travel. Additionally, affected users may have experienced an error, “We’re sorry. We encountered an issue that prevented us from completing your request” when attempting to perform tasks.
ConcurGov users may experience error, “An error occurred while processing your request” when attempting to perform travel searches or book travel.
We have observed a new degradation to our services during the monitoring period. The Incident Response Team (IRT) is investigating the issue. Our next scheduled update will be in one hour or sooner should a significant change occur.

In the Concur Cloud for Public Sector Data Center, air, car, and hotel travel searches using Worldspan, Apollo and Sabre GDS services were below expected level through the SAP Concur website and SAP Concur mobile app.
Concur Travel and Expense users may have experienced error when attempting to perform travel searches or book travel. Additionally, affected users may have experienced an error, “We’re sorry. We encountered an issue that prevented us from completing your request” when attempting to perform tasks.
ConcurGov users may have experienced error, “An error occurred while processing your request” when attempting to perform travel searches or book travel.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

In the Concur Cloud for Public Sector Data Center, air, car, and hotel travel searches using Worldspan, Apollo and Sabre GDS services are below expected level through the SAP Concur website and SAP Concur mobile app
Concur Travel and Expense users may experience error when attempting to perform travel searches or book travel. Additionally, affected users may experience an error, “We’re sorry. We encountered an issue that prevented us from completing your request” when attempting to perform tasks.
ConcurGov users may experience error, “An error occurred while processing your request” when attempting to perform travel searches or book travel.
The Incident Response Team (IRT) has been engaged and are investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.